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JELA to GEMSS for Navy

Background

The Defense Information Technology Contracting Organization (DITCO) entered into a Joint Enterprise License Agreement (JELA) with Cisco for enterprise-wide technical support and services in June 2019.

Through this JELA, all Department of Defense (DOD) organizations that enroll in the contract have access to Cisco Smart Net Total Care for all eligible Cisco branded equipment. Additional services include access to technical education, High Touch Technical Services, and Network Consulting support.

In June 2021, the Defense Information Technology Contracting Organization (DITCO), in collaboration with PEO Digital, signed a new agreement: the Cisco Global Enterprise Modernization Software and Services (GEMSS). This latest agreement maximizes the Navy’s access to Cisco innovation, training and services, while minimizing overall software and support costs.

Why transition from JELA to GEMSS?

The pivot to enterprise-wide digital transformation includes several critical elements: establishment of an enterprise architecture, continuous cyber vigilance, hybrid cloud enablement, real-time access to software innovation and a Total Force approach to re-skill and up-skill the Navy’s extended technical community. GEMSS supports all of these key foundational initiatives. 

Changes with the transition from JELA to GEMSS

GEMSS is part of a comprehensive set of reforms that also include the OCIO Cisco Voice, Video & Security software enterprise agreement. These enterprise contracts enable the Navy to accelerate its digital transformation through a modern focus on software. As a result, the hardware-centric JELA Inventory Collection and Reporting System (ICRS) will be replaced with a new portal that will provide greater visibility and control of hardware coverage, software entitlements and smart accounts. To support the Navy's transformation, Cisco Network Consulting Engineers (NCE) will continue to be placed strategically throughout the Navy based on mission requirements.

Summary of Coverage 

  • 100% Cisco SmartNet Total Care on all valid Cisco Hardware
  • 100% Cisco Software Support Services (SWSS)
  • Cisco High Touch Operations Management (HTOM)
  • Cisco High Touch Technical Services (HTTS)
  • Cisco Hardware and Software Asset Management
  • Cisco Onsite Network Consulting Engineers
  • Cisco Enterprise DNA Advantage

 

 

Modified August 9, 2021