Cisco Collaboration 11.5 Persistent Chat Configuration Lab

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Solution Overview

Cisco Unified Communications software provides the foundation components of all Cisco voice, video and omnichannel systems. The Collaboration System Release 11.5 software is a feature-rich platform providing the base for all other systems, such as contact center and telepresence systems. This is the system that many customers already have or are upgrading from older versions.  

Use of the Jabber persistent chat feature provides benefits regarding governance and compliance in addition to increased workforce productivity when using the Jabber messaging system. With persistent chat, Jabber messages are logged and stored in user accounts, providing chat history.

Learn how to enable persistent chat rooms using a Microsoft SQL database for storage in this 1-hour on-demand lab exercise.

Goals & Objectives

This lab provides a sandbox environment with the typical collaboration and database software components found in a customer environment. The student will configure Cisco Jabber for persistent chat, useful in compliance and governance situations. Persistent chat will be configured in a step-by-step fashion, after which the sandbox may be used for testing and further study.

Anyone who installs, configures or maintains a Cisco Unified Communications environment will benefit from this on-demand lab.

The student performs the following activities:

  • Configure a MS SQL database for chat storage
  • Configure IM&P for External database and compliance
  • Enable Persistent Chat on IM&P
  • Configure Jabber for Windows on CallManager to enable persistent chat
  • Configure Jabber for Windows client
  • Test of Persistent Chat

Hardware & Software

This lab consists of the following components:

  • Cisco Call Manager 11.5
  • Cisco Unity Connection 11.5
  • Cisco Instant Messaging and Presence 11.5
  • Cisco Prime License Manager 11.5
  • Microsoft Windows 2012R2 Active Directory/DNS
  • Microsoft Exchange 2013
  • Microsoft SQL 2014
  • Microsoft Windows 7 Desktops
  • Cisco Jabber for Windows 12.5
  • VMWare Horizon VDI 7.4