Cisco Unified Communications software provides the foundation components of all Cisco voice, video, and omnichannel systems.  The Collaboration System Release 11.5 software is a feature-rich platform providing the base for all other systems, such as contact center and telepresence systems.  This is the system that many customers already have or are upgrading from older versions.  
 
Use of the Jabber persistent chat feature provides benefits regarding governance and compliance in addition to increased workforce productivity when using the Jabber messaging system. With persistent chat, Jabber messages are logged and stored in user accounts, providing chat history.

Learn how to enable persistent chat rooms using a Microsoft SQL database for storage in this 1-hour on-demand lab exercise.