Genesys and World Wide Technology Team Up for Next-Generation Customer and Employee Experience Solutions

SAN FRANCISCO, Jan. 12, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in experience orchestration, today announced a new partnership with World Wide Technology (WWT), a global technology solutions provider specializing in infrastructure modernization and digital transformation. To help organizations orchestrate experiences built for today's consumer, WWT is building a dedicated Genesys practice to accelerate customer experience transformation and support more than 2,000 WWT customers, including 80% of Fortune 100 companies. 

In today's complex business market, customer and employee loyalty continues to decline — and profitability is suffering. For organizations to succeed, they must deliver better experiences with less. This requires organizations to deliver people-centric experiences, ensuring customers are known, understood and cared for across all engagements while enabling their employees with fit-for-purpose tools and resources to support every interaction.

Through cloud experience orchestration capabilities from Genesys and WWT managed technology solutions, the companies are working together to help organizations accelerate cloud migrations and digital and artificial intelligence (AI) innovations. With a greater ability to listen, predict, engage and optimize in real time, organizations can drive deeper relationships with customers and employees for better business outcomes. In addition, with the ability to run the Genesys Cloud CX™ platform in a test environment at the WWT Advanced Technology Center, joint customers will benefit from a smooth digital transformation.

This new agreement builds upon a long-standing collaboration between Genesys and WWT to help companies thrive in the digital world, simplifying and streamlining adoption of innovative, cloud-native customer experience solutions. In fact, Genesys and WWT recently closed a multimillion-dollar transaction with a multinational telecommunications company. Genesys technology was selected to power its experience orchestration strategy, giving the global company the foundation to transform customer engagement across voice and digital channels.

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