Certifications
Cloud Certified Partner
Genesys Cloud Certified Professional
Genesys Cloud Quality Management Certified Specialist
Genesys Cloud Workforce Management Certified Specialist
Genesys Cloud Architect Certified Specialist
Genesys Cloud Scripting Certified Specialist
Genesys Cloud Certified Developer
Genesys Cloud CX Professional Certification
Select an Option
What's new
Contact Center Solutions
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Briefing
Contact Center Solutions
Cloud Contact Center Buyer's Guide
A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.
WWT Research
•
Jun 9, 2023
Contact Center Solutions
Cloud Contact Center Migration Workshop
The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Workshop
Contact Center Solutions
Cloud vs. On-Premise Contact Center: What is the Right Option?
Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Article
•
May 11, 2023
Contact Center Solutions
Cloud Contact Center: What Are My Options?
When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Article
•
Dec 19, 2022
Contact Center Solutions
The Hidden Risks of On-premises Contact Centers
By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Article
•
Dec 7, 2022