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Meet our team

Simon Kruger

Practice Manager - Contact Center

Isaiah Rhodes

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Kevin Buckley

Technical Solutions Architect - Contact Center

Morgan Laville

Contact Center Business Development Manager

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What's new

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Contact Center Solutions

Infuse Google CCAI Into Your Contact Center

Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Briefing
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Contact Center Solutions

Cloud Contact Center Buyer's Guide

A downloadable guide that provides a structured approach to evaluating and selecting modern contact center solutions.
WWT Research
• Jun 9, 2023
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Contact Center Solutions

Cloud Contact Center Migration Workshop

The WWT Cloud Contact Center Migration Workshop is designed to help customers define the contact center deployment strategy and the roadmap for successfully migrating with minimal impact to business operations.
Workshop
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Contact Center Solutions

Cloud vs. On-Premise Contact Center: What is the Right Option?

Identify and prioritize your goals before making a decision to build a new Contact Center or overhaul an existing platform.
Article
• May 11, 2023
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Contact Center Solutions

Cloud Contact Center: What Are My Options?

When advocating for a cloud contact center, customer experience (CX) leaders must understand their basic hosting options and the leading platforms and software integrations to add to IT's shortlist.
Article
• Dec 19, 2022
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Contact Center Solutions

The Hidden Risks of On-premises Contact Centers

By ignoring or postponing cloud migration, organizations forfeit their ability to deliver best-in-class customer experiences (CX). Did you hear that, CX leaders?
Article
• Dec 7, 2022

Genesys

Through the power of cloud, digital and AI technologies, Genesys delivers proactive, predictive and hyper-personalized experiences to deepen customer connection across every marketing, sales and service moment.

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Contact Center Solutions Digital Workspace Consulting Services ATC Artificial Intelligence and Data Buyer's Guide
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