Configure Cisco's Unified Contact Center Express from the ground up. Start with a review of the installation parameters and licensing. Configure JTAPI call control, create a queue, and assign agents and supervisors to take inbound calls. Test it all using Cisco Finesses agent and supervisor desktops.

Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.