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What's new

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Assessment Webex Contact Center

Contact Center Health Check Assessment

A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer's requirements and functions optimally as per WWT, Cisco and industry best practices.

Apr 20, 2020

2 min read

Foundation Lab

Lab ATC

Cisco Finesse 12.5 Administration Lab

Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.

Foundation Lab

323 launches

Foundation Lab

Lab ATC

Unified Contact Center Express 12.5 Configuration Lab

Configure Cisco's Unified Contact Center Express from the ground up. Start with a review of the installation parameters and licensing. Configure JTAPI call control, create a queue, and assign agents and supervisors to take inbound calls. Test it all using Cisco Finesses agent and supervisor desktops.

Foundation Lab

240 launches

Cisco Unified Contact Center Express (UCCX)

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center solution for up to 400 agents and IVR ports that’s easy to deploy and manage. This omni-channel solution is ideal for formal and informal small to medium sized contact centers.

See more

What's related

Cisco Contact Center Digital Workspace ATC Cisco Packaged Contact Center Enterprise (PCCE) Cisco Unified Contact Center Enterprise (UCCE)
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