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What's new

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Webex Contact Center

Contact Center Health Check Assessment

A Contact Center Enterprise Health Assessment is an in-depth evaluation of the performance and health of the Contact Center solution to assess if the implementation meets the customer's requirements and functions optimally as per WWT, Cisco and industry best practices.

Assessment

Apr 20, 2020

2 min read

Foundation Lab

ATC

Cisco Finesse 12.5 Administration Lab

Customize Cisco Finesse 12.0 agent and supervisor desktops to meet your contact center needs. Configure reason codes, workflows, modify the desktop layout and configure desktop chat capabilities. Test the changes using Cisco Jabber soft-phones and the Finesse desktop.

Lab

Foundation Lab

333 launches

Cisco Unified Contact Center Enterprise (UCCE)

Unified Contact Center Enterprise helps you deliver proactive and highly personalized customer experiences for contact centers with up to 24,000 agents.

See more

What's related

Cisco Cisco Packaged Contact Center Enterprise (PCCE) Cisco Unified Contact Center Express (UCCX) Contact Center Digital Workspace ATC
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