I’m a U.S. Navy veteran and award-winning customer success leader with a passion for connecting technology to real business outcomes. As a technical advisor specializing in collaboration, I combine collaboration platform and video endpoint expertise with a customer first approach, helping global teams shape go-to-market strategies, optimize renewals, and align collaboration solutions to measurable outcomes. I work closely with sales, customer success, and our internal and OEM engineers to uncover gaps, identify the right solutions, and ensure customers are getting maximum value. I focus on the people behind the technology—the roles, the workflows, and the goals—and then map collaboration capabilities to how each persona actually works day-to-day. Rather than leading with features, I start with the reality of what people are trying to get done, and then help customers use those tools in ways that move the business forward.