I am a Service Architect in the Global Enterprise Service Management team, based in London and representing EMEA opportunities from pre-sales to delivery. I have over 20 years experience in the world of Service Management, as both a consultant and client, specialising in the transfer of new technologies and transformational programmes into operation. This broad and deep exposure to all stages of the delivery lifecycle, and across all IT domains, provides a balanced perspective on our engagements, and a realistic but methodical approach to the complexities of delivering technical change into an operational environment. Prior to joining WWT in June 2024, I worked across a range of sectors including Insurance, Retail, Life Sciences, Government and Energy sectors. Ask me about: - IT Operating Models - ITSM processes - IT Asset Management - Cloud Transformation - The future of Service Management