I am a CX Operations Leader with more than 15 years of experience helping organizations improve customer experiences through strong operational foundations. In my current role with WWT, I oversee the team and processes that support Enterprise Software Agreements, partnering across sales, customer success, IT, and leadership to drive efficiency, consistency, and customer value. I thrive on simplifying complex processes, finding opportunities for improvement, and helping teams work smarter together. Whether implementing new systems, optimizing workflows, or supporting strategic initiatives, I am passionate about creating environments where both customers and employees can succeed.