Michelle Merrell serves as a Lead Customer Experience Manager at World Wide Technology (WWT), where she plays a pivotal role in the CX Onboarding and Integration Team. Since joining WWT in 2017, Michelle has demonstrated exceptional leadership and expertise in customer experience management, initially contributing as a Program Manager within the Professional Services family. Her early work focused on delivering high-impact projects related to automation, data center migrations, and network transformations. In 2022, Michelle transitioned to the Recurring Revenue Customer Experience (CX) team, where she continues to excel. Her current responsibilities involve ensuring that customers are thoroughly educated on the technologies encompassed within their Enterprise Agreements (EA). Michelle’s team is dedicated to providing a holistic understanding of the EA’s scope, including entitlements, growth allowances, and True Forwards, to empower customers in achieving their business objectives. This is accomplished through the development of customized success roadmaps that outline key initiatives, timelines, and stakeholders. Key Contributions and Projects: Cambia Health Solutions Cisco Multi Architecture CX EA: Spearheaded discussions to enhance team awareness of software license entitlements and capabilities within their EA. Portland General Electric: Instrumental in driving recognition of success and value derived from their Enterprise Agreement. West Tennessee Healthcare Cisco Multi-Architecture EA: Delivered technical guidance on best practices and lessons learned. Areas of Expertise: Michelle’s expertise spans several critical domains, including AIOps, Cloud Management, Infrastructure Automation, Data Analytics & AI, Customer Success, Cloud Strategy, and Security Transformation. Personal Interests: Residing in central Ohio, Michelle balances her professional life with a rich array of personal interests. She is an avid participant in baseball and fast-pitch softball activities with her family. Her hobbies include yard work, home improvements, and creative arts. Michelle maintains an active lifestyle through rollerblading, participating in softball leagues, running, kayaking, and has recently embraced the thrill of skydiving.