About Me I help organizations modernize IT operations through transformation, outsourcing, cloud modernization, and operating model redesign. With over 25 years of global experience, I partner with executives to align technology investments with business goals, delivering improved performance, stronger governance, cost optimization, and scalable service delivery. Known for building consensus among C-suite stakeholders and technical teams alike, I translate complex technology challenges into clear business outcomes. My approach combines strategic thinking with disciplined execution, helping organizations establish modern operating models, effective vendor governance frameworks, and scalable service delivery capabilities that support long-term growth. Areas of Expertise • IT Transformation & Modernization • IT Operating Model Design • Managed Services & Outsourcing Strategy • Service Design & Service Transition • Infrastructure & Cloud Transformation • IT Service Management (ITSM) • Vendor Governance & Performance Management • Organizational Change Management • Executive Advisory & Strategic Alignment What I Believe In I believe successful IT organizations are built through simplification, accountability, continuous improvement, and investment in people. The best transformations happen when technology, processes, and people evolve together. I am passionate about challenging the status quo, fostering curiosity, and helping teams develop capabilities that create sustainable business value. Ask Me About • IT Operating Models • ITSM Strategy and Best Practices • Cloud & Digital Transformation • The Future of Service Management • Service Design and Transition • Managed Services & Outsourcing • Organizational Transformation and Target Operating Models Outside of Work Away from consulting and technology transformation, I am an avid soccer (football) fan and spend many weekends following Manchester United, AC Milan, and Real Madrid. I also have a long-standing interest in World War II and Cold War history and enjoy exploring the lessons these periods offer on leadership, strategy, and organizational change.