As a Senior Manager in Customer Experience at World Wide Technology, I lead a dedicated team of Customer Success Managers, focusing on supporting Cisco Enterprise Agreements within the Global Enterprise Segment (GES) and Global Service Provider (GSP) sectors. My role involves strategizing and implementing customer success initiatives that drive value and satisfaction for our clients. Before joining WWT, I served over five years in law enforcement with the St. Louis Metropolitan and St. Louis County Police Departments. This experience honed my leadership and crisis management skills, which I have successfully translated into the corporate environment. Following my law enforcement career, I transitioned into the technology sector, working with several SaaS providers in the Public Safety space, where I developed a deep understanding of customer needs and technology solutions. At WWT, I have contributed to various projects, including the development of WWT's EA+ Methodology. These initiatives have been instrumental in enhancing our service offerings and delivering tailored solutions to our clients. My expertise lies in customer success strategies, enterprise agreements, and technology adoption, ensuring that our clients achieve their business outcomes through innovative solutions.