With over two decades of experience in crafting customer-centric solutions, Sean McDonald excels in enhancing customer experience and optimizing software lifecycles. As the Senior Director of Customer Experience at WWT, Sean leads initiatives that empower clients to achieve their business goals through innovative Enterprise Agreements and consumption models. His leadership in Global Software Advisory Services and Customer Experience has been pivotal in transforming IT spend into measurable business impact. Sean’s journey at WWT began over 11 years ago as a Practice Manager for Adoption Services, where he built a team dedicated to fulfilling clients’ consumption objectives. His expertise spans across strategic IT value creation, license optimization, and cloud governance. Sean’s recent contributions include co-authoring insightful research on IT value creation and participating in discussions that highlight the importance of visibility and optimization in managing software licenses.