As the Manager of Strategic Initiatives, with over 6.5 years of dedicated to World Wide Technology Customer Experience team, Shelby has built her career in evaluating and implementing the operations and programs of the CX organization. With high visibility across WWT and our partners, I quickly emerged as a visionary leader in the realm of customer success. I love translating strategies into actionable plans- from implementing and managing Gainsight( CS tool), overseeing CX profitability programs, and evaluating the overall team process and objectives. Her holistic view to evaluating the success of the team has led to scale, efficiencies and synergy across the organization. With the support of my peers, I continues to shape the customer success landscape at WWT and revolutionized the way we engage with our clients.