Service Management professional with proven ability to analyze complex problems, develop solutions, create business cases and persuade diverse stakeholders from senior executives to technical staff. SKILLS DevOps/Agile Transformation | Supply Chain Implementation | Lab Services | ITIL Service Manager | Business Case Development | Presentations | Strategic Planning | Process Improvement | Project Estimation | IT Operations | Service Delivery | ISO 20000 | Staff Supervision| Program Management | Disaster Recovery/Service Continuity | ISO17799 EXPERIENCE VODAFONE GLOBAL ENTERPRISE, New York, NY Global provider of managed communications solutions with mobility at the core. PRINCIPAL SOLUTIONS CONSULTANT Supports Global Account Teams by taking total accountability for all aspects of the customer solution design. Defines, designs and validates tailored solutions and emerging solutions (solutions that are pre-BAU in nature). Ensures successful implementation of solution deals. BT GLOBAL SERVICES, New York, NY Leading supplier of global networked IT services to large multi-national companies in financial services and consumer packaged goods industries. SENIOR PRINCIPAL CONSULTANT Performs strategy-oriented business consulting engagements for executive level clients. Leads all aspects of engagements from scoping, planning, execution and completion. Manages up to 30 consultants to deliver complex programs. INTERNATIONAL NETWORK SERVICES, SANTA CLARA, CA Provided network consulting services and business solutions to help companies build, secure, and manage business-critical network infrastructures. CONSULTING MANAGER Performed extensive pre-sales work with large enterprises and developed statements of work totaling $8.0M in value. Provided subject matter expertise in business consulting, disaster recovery, voice convergence, storage networking and service provider technologies. Other Experiences Siemens Business Communications Systems, Boston, MA, Senior Systems Engineer Siemens Business Communications Systems, Chicago, IL, Sales Engineer GCI/BP Exploration, Anchorage, AK, Transition Manager, Program Manager UAA, Anchorage, AK, System Manager, Analyst/Programmer First Pacific Federal Systems, Anchorage, AK Leader Messaging System for USAF