Research Library
82 results found
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Strengthening Healthcare Cybersecurity in an Era of Disruption
As frontier AI accelerates attacks and the proposed HIPAA Security Rule makes core controls mandatory, healthcare cybersecurity has become a patient safety imperative. Leaders who prioritize foundational security strategies now can meet the new bar and build safer, more resilient care environments.
AI Maturity Model
A five-level framework for assessing enterprise AI maturity, built to catch the gap between high tool adoption and real, governed business value.
Three Actions That Turn Agentic Commerce from Ambition into a Shipped Experience
What separates the retailers that ship durable agentic experiences from the ones walking back fragmented efforts comes down to three actions: the right use case, agent-ready data, and governance for autonomous payments.
Automation Priorities for 2026
A step-by-step guide to achieving automation success.
Are Your Workloads in the Wrong Place?
Ever wonder why your workloads never seem to land in the right place—no matter how much you invest, modernize, or migrate? In this episode of WWT Research's four-part IT Value Creation series, we bring together WWT experts Devang Soni and Jeff Weeks to unpack the real reasons workload placement remains one of the most misunderstood disciplines in modern IT. From cost pressure to risk posture to AI-driven demand, they lay out how enterprises can finally make workload decisions that are intentional, economical and scalable across hybrid and multicloud environments.
A Guide for CEOs to Accelerate AI Excitement and Adoption
The age of AI is here. As the CEO, your leadership is crucial to driving AI transformation. Discover how active executive engagement in AI adoption leads to competitive advantage.
Data Maturity Model
Maps five levels of data maturity, from fragmented and ungoverned to an autonomous enterprise where AI agents operate as accountable participants, and shows what's safe to attempt with AI at each stage.
From Deploy to Retire: Optimize Every IT Asset
In this episode of WWT Presents Research, host Robb Boyd and Mark Wall, managing director of automation solutions, explore how organizations can scale automation across the lifecycle of their IT assets.
When Your Best Customer Goes to AI First
AI tools are becoming the default starting point for product discovery. The brands that consumers choose to engage with directly will be the ones that win loyalty in this shift, and they're building for it now.
Identity Management for AI Agents: The Infrastructure That Unlocks Scale
As agents scale, questions of accountability, authorization and oversight move from theoretical to existential. This article explores why identity infrastructure has become the hidden bottleneck to scaling agentic AI, and why governance isn't slowing innovation — it's what makes it possible.
Cyber Resilience: Why Security Fails When It Matters Most
Your organization didn't avoid a cyberattack — it endured one.
That distinction matters more than most leaders realize.
In this WWT Presents Research episode, we push back on the outdated idea that cybersecurity is about keeping attackers out.
Instead, cyber resilience assumes compromise and focuses on what must keep running when defenses fail. Host Robb Boyd is joined by Madison Horn, WWT's National Security and Infrastructure Advisor, and Rob Joyce, former NSA Cybersecurity Director, to unpack why many organizations recover once — but struggle to recover again.