Customer Success

24 results found

From Static Scorecards to Real-Time Retail Intelligence

Stop managing stores with yesterday's data. Most retail scorecards explain what has already happened. The problem is that store decisions are made in real time. Labor, inventory and customer experience are being managed with data that arrives too late to change outcomes. This WWT Research episode examines how leading retailers are closing that gap—turning static scorecards into real-time, predictive intelligence that supports decisions as they happen.
Video
•1:48
•Feb 2, 2026

Comparing Citrix Licensing Options: Universal Hybrid Multicloud, Private Cloud and Platform

Choosing the best Citrix licensing option depends on where the environment is today and where it needs to be in a few years. Citrix licensing isn't a one-size-fits-all. Small differences between Universal, Private Cloud and Platform can have a big impact on flexibility, operations and cost.
Blog
•Jan 27, 2026

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Video
•1:53
•Nov 18, 2025

The Countdown to Citrix LAS: Are You Ready for April 2026?

Citrix is mandating a transition for all on-premises products to its new, cloud-based License Activation Service (LAS). This change replaces the legacy, file-based licensing system and requires organizations to take steps to avoid business-critical service disruptions.
Blog
•Oct 22, 2025

Microsoft licensing changes: What they mean for you and how to prepare

Global licensing updates are coming November 1. Here's what they mean for your Microsoft 365 strategy and how to stay ahead.
Blog
•Sep 24, 2025

Clayco Case Study - Meeting Platforms Consolidation

This video highlights how WWT helped Clayco reimagine the workplace to build a culture of collaboration.
Video
•2:55
•Sep 11, 2025

Microsoft's pricing update: How it affects you and what to do next

Learn what these changes mean for your organization and three steps you can take now to prepare.
Blog
•Aug 21, 2025

Helping the U.S. Army Turn Cisco Software into Strategic Advantage

By optimizing licenses, managing entitlements and aligning software consumption to mission needs, WWT unlocks the full value of Cisco investments for the Army.
Case Study

How to align your Microsoft 365 investments with future business value

Is your current approach to Microsoft 365 licensing creating value or just maintaining the status quo?
Blog
•Jul 10, 2025

Keeping up with change at Microsoft as you plan for Microsoft 365

Navigating Microsoft's evolving ecosystem is crucial for maximizing business value. Regularly reviewing updates, optimizing licensing and aligning changes with business goals can transform Microsoft's rapid innovations into strategic advantages. Embrace these shifts to stay competitive, secure and efficient, avoiding overspending and underutilization.
Blog
•Jul 10, 2025

Introducing Cisco License Central for GEMMS

In today's fast-paced digital world, managing software licenses efficiently is crucial for organizations to ensure compliance and optimize their IT investments. Cisco License Central (CLC) is a new platform designed to streamline the licensing experience for GEMSS accounts, replacing the older My Cisco Entitlements (MCE) system.
Blog
•Jul 7, 2025

Accelerating Value with Glean: How professional services enhance your experience

This post discusses how WWT's services teams can help organizations maximize productivity and value from the Glean AI-powered platform.
Blog
•Mar 14, 2025