Cisco UC Administration Training: Deep Dive for Administrators

32 hours
The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology specific Subject Matter Expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

What to Expect

The following items are included in this training: 

  • In-depth look at Cisco VoIP and IP Telephony concepts
  • Configure, operate and secure concept walk through
  • Execution concepts & whiteboarding
  • Best practices and recommended designs
  • Troubleshoot and maintenance processes and commands


Our expert-led training workshops help you gain a better understanding of the Cisco UC technology and solutions. Upon completion, administrators will have the working knowledge and skills to develop, deploy and maintain UC within your environment.


The following is a summary of the 4-day agenda, concepts and inclusions for the training:

  • Introduction to CUCM
    • Platform overview
    • Key features
    • Admin and end user interface walk-through
  • End User Deployment
    • Understanding end user characteristics
    • Methods to configure end users
  • Endpoint Deployment
    • Understanding endpoints characteristics
    • Requirements for configuring endpoints
    • Methods to configure endpoints
  • Call Flow Configuration
    • Understanding call flows and call legs
    • Trunks and gateways
  • Dial Plan and Calling Privileges
    • Dial plan components
    • Partitions and calling search spaces
    • Implementing calling privileges
  • Features and Applications
    • Basic phone features
    • Cisco extension mobility
    • Cisco Unified Mobility (SNR)
  • Cisco Unity Connection
    • Understanding Unity Connection
    • Integrating CUC with CUCM
    • Configuring users, templates and COS
    • Dial plan and call management
    • Call handlers
  • Cisco IM & Presence
    • IM & presence overview
    • Enabling IM & presence service
  • Cisco UC Solutions Maintenance and Troubleshooting
    • Providing end user support
    • Phone registration troubleshooting
    • Unified reporting
    • CDR analysis and reporting tool
    • Monitoring with the real-time monitoring tool
    • Troubleshooting CUC
    • Disaster recovery