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April 30, 2025

Navigating the Future: Three Emerging Trends in the QSR Industry

In this exclusive fireside chat from Jack in the Box's Good Good Summit, WWT's Global Vice President of Retail, Adam Dumey, and Jack in the Box's Chief Technology Officer, Doug Cook, dive deep into the transformative technologies reshaping the quick-service restaurant (QSR) industry.

What to expect

Dumey and Cook share real-world examples of how emerging technologies are solving critical business challenges, from reducing waste to creating hyper-personalized customer interactions. This candid conversation goes beyond tech hype, offering a pragmatic look at how QSR brands can leverage innovation to drive profitable growth.

Whether you're a technology leader, restaurant executive or innovation enthusiast, this discussion provides a roadmap for understanding how AI, data and automation are rewriting the rules of the restaurant industry.

Explore cutting-edge insights into:

  • The potential of robotics and automation in restaurant operations.
  • How AI-driven personalization is creating next-generation customer experiences.
  • Intelligent forecasting techniques that optimize everything from inventory to marketing.

Contributors

Adam Dumey
Global Vice President - Retail
Doren Chapman
Senior Motion Graphic Designer
Megan Wood
Sr. Solution Marketing Manager
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