Workshop•4 hours
Cisco UC Migration and Collaboration Development Workshop
Many organizations are re-thinking their collaboration and contact center solutions with all the changes in options and deployment models. Customers current investments in these technologies may not align with their critical goals of creating high-impact innovations, improving productivity, simplifying existing workflows or developing a quality customer experience.
What to Expect
Our migration methodology is centered on assuring operational stability, a positive end-user migration experience and the avoidance of end-user support incidents. Work with WWT experts to learn more about the following.
- Cisco collaboration and contact center migration planning
- Understand Cisco collaboration and contact center architectures
- Discover endpoint availability that comes with Cisco adoption
- Understand the evolution of Cisco collaboration licensing and migration
- Understand operational tools to enable proactive insights
- Get a plan in place for a Cisco migration
Goals & Objectives
During this workshop, subject matter experts will share lessons learned, best practices and proven migration methodologies. We'll discuss enhanced capabilities provided by a Cisco solution and outline organizational drivers and challenges.
The workshop will provide information regarding licensing, architecture, endpoints and options for testing ahead of your migration. Additionally, we outline a phased approach for implementing advanced contact center features along with a true omni-channel solution.
What is a Workshop?
A working session in which your technology decision makers, Architects, Engineers, and Line of Business representation meet with WWT Subject Matter Expert, Engineers, and program/process management to evaluate or compare how specific strategies and technologies could be deployed in your organization. These are paid engagements with a defined outcome and deliverable, e.g. Action Plan, High-level Architectural Design, Proposal or Quote for Project Implementation. Takes place in person or via video conferences that last from 4 hours to 5 days.
Who Should Attend?
Architects, engineers, IT directors, CIOs, Line of Business representation. Anyone with a material interest and responsibility for delivering, consuming, and supporting the solution.
Architects, engineers, IT directors, CIOs, Line of Business representation. Anyone with a material interest and responsibility for delivering, consuming, and supporting the solution.
Benefits
This workshop gives your organization the opportunity to discuss the goals and technical requirements of your enterprise-wide collaboration and contact center strategy with our certified experts and technical solution architects.
At the end of the workshop, you'll understand upgrade methods, migration policies and procedures, and how to mitigate migration risks. You'll also know the full benefits of moving to a Cisco solution and clearly understand Cisco architectures, including third-party integrations.