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Digital Workspace Unified Communication and Collaboration

Cisco UC Migration and Collaboration Development Workshop

4 hours
Many organizations are re-thinking their collaboration and contact center solutions with uncertainty surrounding the Avaya’s future.  The Avaya solution organizations have invested in may not align with their critical goals of creating high-impact innovations, improving productivity, simplifying existing workflows or developing a quality customer experience. 

What to Expect

Our Avaya to Cisco migration methodology is centered on assuring operational stability, a positive end-user migration experience and the avoidance of end-user support incidents. Work with WWT experts to learn more about the following.
  • Cisco collaboration and contact center migration planning
  • Understand Cisco collaboration and contact center architectures
  • Discover endpoint availability that comes with Cisco adoption
  • Understand the evolution of Cisco collaboration licensing and migration
  • Understand operational tools to enable proactive insights
  • Get a plan in place for a Cisco migration

Goals & Objectives

During this workshop, subject matter experts will share lessons learned, best practices and proven migration methodologies. We’ll discuss enhanced capabilities provided by a Cisco solution and outline organizational drivers and challenges.

The workshop will provide information regarding licensing, architecture, endpoints and options for testing ahead of your migration. Additionally, we outline a phased approach for implementing advanced contact center features along with a true omni-channel solution.

Benefits

This workshop gives your organization the opportunity to discuss the goals and technical requirements of your enterprise-wide collaboration and contact center strategy with our certified experts and technical solution architects.

At the end of the workshop, you’ll understand upgrade methods, migration policies and procedures, and how to mitigate migration risks. You’ll also know the full benefits of moving to a Cisco solution and clearly understand Cisco architectures, including third-party integrations.

Technologies

Expert