What is AIOps?
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With an ever-increasing reliance on technology, IT operations is emerging as a strategic role in the enterprise. However, before IT operations leaders can fulfill the C-suite's expectations, significant challenges need to be overcome. Enterprise AIOps is helping IT operations become a transformative force in the organization by providing full-stack observability as well as AI-enabled automation and control.
As you've probably already guessed, AIOps is shorthand for AI Operations. At a high level, the name is pretty self-explanatory: it means the application of artificial intelligence (AI) to IT Operations. But to realize the benefits of AI, we need to unpack that a bit.
- Gartner Market Guide for AIOps Platforms
- Holistic: AIOps serves up insights from across IT operations in a highly consumable manner, such as a dashboard tailored to the leader's role and responsibilities.
- Integrated: AIOps aggregates data from multiple sources, including tools from different vendors, to provide a contextualized understanding of the data.
- Analytical: AIOps analyzes the data to draw out new insights based on what matters to the organization.
- Predictive: AIOps helps IT operations visualize what is happening right now and what might happen if current trends continue or nascent problems aren't resolved.
- Self-healing: AIOps automates a response to common issues to prevent performance problems and lower the MTTR (Mean Time to Reconciliation).
An Enterprise AIOps platform can include many different tools, but to help IT leaders turn their vision into reality, a mature Enterprise AIOps platform encompasses multiple systems as well as disparate departments or functions.
- DevOps and AppOps are end-user-centric functions focused on the rapid development of applications designed to meet the needs of the enterprise.
- InfraOps is charged with ensuring the organization has the compute capacity and performance needed to respond to market opportunities and demands. This can include both development and production environments.
- SecOps is responsible for aligning IT security to the needs of the business. SecOps is an increasingly AI-driven function.
- NetOps monitors and analyzes aspects of network performance, such as response times, to help improve application performance and decrease MTTR.
In our work with clients, we often incorporate other solutions, such as Service Management, to complete the picture and promote collaboration between departments for even faster problem resolution.
The primary purpose of AIOps was and still is to pull together metrics and events from across IT operations to help reduce MTTR. Adding interoperability to that mix allows us to correlate events for greater contextual understanding and even lower MTTR. Cisco recently accelerated this with the introduction of full-stack observability. Instead of having to create custom integrations for all of the core tools, Cisco now natively integrates those tools into a full-stack observability platform. This platform provides that contextual understanding of the metrics, data, and events that drive IT Operations.
WWT will immediately offer the full-stack observability platform. In addition, we will continue to work with our customers to provide expertise and technical services at each stage of their AIOps journey.
If you'd like to learn more about AIOps and how it can help you, we invite you to request a demo below. Seeing AIOps in action can help foster discussions around your reference architectures and products to help build a comprehensive AIOps strategy designed to address your unique goals and challenges.