Research Library
121 results found
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Beyond the Shortage: A CPO's Playbook for Navigating the AI Infrastructure Crunch
AI infrastructure crunch is structural, not cyclical, driven by memory, storage and power constraints. Chief Procurement Officers (CPOs) must act now, by right‑sizing technology, extending asset lives, restructuring contracts and operationalizing supplier risk, to protect margins and secure capacity through at least 2028.
ARMOR In Action with Cisco: Ensuring Comprehensive Security Coverage for Your Production-Ready AI Factory
Learn how Cisco Secure AI Factory with NVIDIA maps across all six of the ARMOR domains, giving organizations a clear, scalable path to govern, protect and operate AI systems securely.
Cloud Priorities for 2026
Key cloud computing priorities to guide your digital and AI transformation.
Security Priorities for 2026
A guide for security leaders to strengthen trust, reduce risk and build a more resilient, security-enabled enterprise
Automation Priorities for 2026
A step-by-step guide to achieving automation success.
Facilities Infrastructure Priorities in the Age of AI
This report outlines the critical priorities for facilities and infrastructure leaders as they prepare for the next wave of AI-driven growth.
Your Cloud Bill Isn't the Problem. Your Applications Are.
The organizations with the highest cloud bills are not the ones that failed to migrate. They are the ones that got there and paused, assuming the hard part was over.
In this episode of WWT Presents Research, host Robb Boyd sits down with Dave Sellers and Todd Barron to talk through what actually happens next. Because for a lot of teams, the moment the data center closes, the momentum quietly fades. And a few months later, the cloud bill shows up with some uncomfortable questions attached.
Your Cloud Spend Isn't the Problem. No One Owns It. (FinOps & TBM Explained)
Everyone wants to lower their cloud bill. But most organizations can't answer a simpler question. Who actually owns it?
In this episode of WWT Presents Research, host Robb Boyd sits down with Jack French and Darryl Monroe to unpack what's really driving cloud costs. And more often than not, it's not the technology. It's the absence of ownership.
AI at a Standstill? How Automation Unlocks Real ROI
In this episode of WWT Presents Research, host Robb Boyd and Corey Wanless, a principal solutions architect, explore ways in which organizations can automate infrastructure and processes for AI success.
A Guide for CEOs to Accelerate AI Excitement and Adoption
The age of AI is here. As the CEO, your leadership is crucial to driving AI transformation. Discover how active executive engagement in AI adoption leads to competitive advantage.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.