Research Library
133 results found
Driving Value with AI in Every Contact Center
AI is transforming contact centers at every stage of maturity. WWT's Contact Center Maturity Model report helps organizations assess their current capabilities and chart a path to greater efficiency, customer satisfaction and business value. Whether you're just starting with automation or advancing toward proactive, customer-facing AI, WWT experts Morgan Laville and Patrick Bond share practical steps and real-world examples to help leaders align people, processes and data for measurable impact. Learn how AI can be applied at every level, from streamlining agent operations to enhancing customer journeys, and discover actionable insights to move your contact center forward.
Calculating the Financial Potential of AI in the Contact Center
How WWT's ROI calculators provide financial clarity and justify strategic AI investments for enhanced customer experience and operational efficiency.
Data Center Priorities for 2025
A roadmap for what to prioritize in the data center space.
Security Priorities for 2025
In this report, our security experts outline four key areas to focus on in 2025.
Facilities Infrastructure Priorities in the Age of AI
AI adoption is quickly gaining momentum in the enterprise space, but there are key priorities that data center operators and IT decision-makers need to consider regarding the hardware and design of their data centers, including power and cooling. Here are your facilities infrastructure priorities for 2024.
Cloud Priorities for 2025
A roadmap for what capabilities to prioritize in the cloud computing space.
Cloud Marketplace Maturity Model
A roadmap for optimizing cloud procurement, spend, consumption and savings.
Data Maturity Model
This guide will help you achieve data maturity in your organization, unlocking new levels of insight, efficiency and innovation, and paving the way for successful AI implementation.
Digital Workspace Priorities for 2025
A roadmap for improving the digital employee experience
Secure Your Future: A CISO's Guide to AI
A step-by-step guide for unlocking the power of AI while protecting critical data and navigating the complex regulatory landscape.
Networking Priorities for 2025
An actionable roadmap for focusing your networking initiatives.
Cloud Chaos or Cloud Control? Fixing the Operating Model for Speed, Savings & Scale
Many organizations move to the cloud expecting speed and savings, only to end up with ballooning bills, siloed teams and mounting frustration. In this episode of WWT Presents Research, Robb Boyd talks with Jeff Weeks, creator of WWT's Cloud Operating Model framework and Michelle Dupuis, one of only 300 certified FinOps professionals worldwide, to unpack why the problem isn't the cloud but how you're running it. Learn why fixing your operating model is the foundation for securing data, enabling AI infrastructure and modernizing legacy applications. Cloud success is not just about migration; it is about mastering the model that makes it work.