Why WWT for Glean

Glean is an advanced AI-powered enterprise search and productivity platform designed to help organizations unlock and use their internal knowledge more effectively. It's often described as a "Work AI" platform because it goes beyond simple search to support content creation, task automation, and personalized assistance. Glean harnesses the power of artificial intelligence to help organizations unlock actionable insights from their data, driving smarter decision-making and empowering teams to be more efficient and productive.

World Wide Technology (WWT) is Glean's leading partner for enterprise implementation and enablement of their agentic AI platform. Because of our capabilities across data strategy and governance, custom integrations with other AI tools, and AI training and enablement, WWT stands apart as your ideal partner to pilot, implement and scale Glean for several reasons.

Key benefits of working with WWT for Glean

World Wide Technology brings unmatched integration expertise and a 35-year history of delivering large-scale IT integrations. Our team of seasoned professionals deeply understands data strategy, enterprise architecture, APIs, security, and compliance—ensuring custom connectors are not only robust, but enterprise-ready.

Accelerated time-to-value. With our agile delivery models, standardized frameworks and Glean employee training and enablement, WWT enables fast, secure integration of proprietary, legacy, or industry-specific systems. This means organizations can unify knowledge with Glean efficiently, without protracted project timelines.

Commitment to security and governance are baked into every WWT engagement. Custom connectors are built to meet strict regulatory and internal standards, extending Glean's built-in standards for permissions and auditability across all integrated sources.

Scalable, future-ready solutions. WWT's solutions grow with your business. The connectors we build are designed for scalability and ongoing support—ensuring that as your ecosystem evolves, your knowledge platform keeps pace.

Diverse vertical industry expertise. WWT empowers key industries such as telecommunications, media and entertainment, technology, financial services, healthcare and retail with industry-specific use cases for AI solutions that drive digital transformation and operational excellence.

Rich history of data strategy and governance. WWT has established itself as a leader in data strategy, data governance, and IT architecture, laying the foundation for transformative AI solutions. Our expertise enables organizations to harness the full potential of AI, driving measurable efficiency and innovation.

Strategic partnership approach. WWT acts as an extension of your business and IT team, aligning each project with your strategic goals, empowering your staff through knowledge transfer, and providing ongoing support for sustained business impact.

Why business leaders are evaluating Glean

For leadership seeking to advance employee experience, productivity, and strategic alignment across business divisions, Glean is an AI-powered platform that:

• Unifies knowledge across the enterprise
• Automates workflows
• Integrates critical business tools
• Offers rapid deployment and painless, centralized management
• Enables faster decision-making at scale.

Glean represents a low-friction workforce AI implementation with robust out-of-the-box connectors for 100+ enterprise tools, including Google Workspace, Microsoft 365, Slack, Jira, Salesforce, and more. It requires minimal effort for seamless integration with the existing IT ecosystem. With WWT's change management and AI enablement program, your organization can achieve accelerated adoption and measurable business impact in weeks, not months. 

Glean's Top 20 Use Cases

1. Unified Knowledge Discovery & Search
   1. User Benefit: Instantly find people, files, apps, and conversations from one place.
   2. Company Benefit: Eliminates silos, drives productivity, accelerates innovation.
2. AI-Powered Workplace Assistant
   1. User Benefit: Instant, accurate answers and recommendations.
   2. Company Benefit: Reduces support needs, scales expertise, boosts engagement.
3. Automated Workflow Orchestration & Agents
   1. User Benefit: Easily automate approvals and tasks.
   2. Company Benefit: Lowers manual errors, speeds business processes, redeploys talent.
4. Intelligent Content Summarization
   1. User Benefit: Grasp key points without reading full docs/threads.
   2. Company Benefit: Reduces information overload, improves decision speed.
5. Knowledge Management & Curation
   1. User Benefit: Access up-to-date knowledge relevant to your work.
   2. Company Benefit: Protects institutional wisdom, simplifies onboarding, ensures compliance.
6. Proactive Recommendations
   1. User Benefit: Stay ahead with timely, relevant resource suggestions.
   2. Company Benefit: Improves alignment to business goals, shortens project cycles.
7. Cross-Application Data Integration
   1. User Benefit: Work seamlessly across all business apps.
   2. Company Benefit: Enhances governance, reduces integration costs.
8. Security & Compliance in Search
   1. User Benefit: Trustworthy, filtered search results.
   2. Company Benefit: Maintains access control, meets audit/regulatory mandates.
9. Onboarding & Institutional Knowledge Access
   1. User Benefit: Ramp up with curated, role-based resources.
   2. Company Benefit: Reduces onboarding time/cost, increases new-hire productivity.
10. Support, Engineering, and IT Operations Efficiency
    1. User Benefit: Solve issues fast, with less dependency on support staff.
    2. Company Benefit: Deflects tickets, improves first-contact resolution, reallocates IT resources.
11. Spend & Vendor Management
    1. User Benefit: Automated workflows for invoices and vendor tracking.
    2. Company Benefit: Speeds processes, boosts accuracy and control.
12. Contract Discovery & Lifecycle Management
    1. User Benefit: Instantly find contracts, clauses, and deadlines.
    2. Company Benefit: Minimizes legal risk, avoids missed renewals.
13. Meeting Preparation & Follow-Up
    1. User Benefit: Automatically collect and summarize agendas and action items.
    2. Company Benefit: Increases meeting ROI, supports better execution.
14. Policy & Compliance Information Retrieval
    1. User Benefit: One-stop access for policy and compliance content.
    2. Company Benefit: Improves auditability, reduces non-compliance.
15. Sales & Customer Support Enablement
    1. User Benefit: Fast access to collateral, client history, and solutions.
    2. Company Benefit: Enhances customer satisfaction, accelerates sales velocity.
16. Data Loss Prevention & Retention Management
    1. User Benefit: Identifies risky, outdated, or sensitive data quickly.
    2. Company Benefit: Strengthens information governance, lowers liability.
17. Digital Workplace Analytics
    1. User Benefit: See search and collaboration patterns for insight.
    2. Company Benefit: Informs smarter IT spend and digital strategy.
18. Employee Self-Service Portals
    1. User Benefit: Instantly resolve HR, IT, payroll, and workplace queries.
    2. Company Benefit: Reduces support costs, boosts satisfaction.
19. Change Management & Adoption Tracking
    1. User Benefit: Personalized support for new tools and processes.
    2. Company Benefit: Improves adoption, smooths transformation.
20. Cross-Department Project & Knowledge Collaboration
    1. User Benefit: Simplifies team connectivity and knowledge sharing.
    2. Company Benefit: Removes bottlenecks, supports agile initiatives.

WWT delivers scalable workforce AI with measurable ROI

With WWT as your expert integration and connector partner for Glean, we can unify every source of enterprise knowledge—from the world's most popular SaaS apps to your custom-built systems—turning information into a true competitive advantage. By leveraging WWT's expertise in developing robust custom connectors, Glean can unify 100% of your mission-critical knowledge sources, whether those are standard, niche, or homegrown. 

When you partner with WWT for Glean, our services span from integrations, deployment and employee enablement. Further, we have deep bench of AI leaders, data scientists and infrastructure engineers who stand ready to partner with your team to refine your organization's data strategy, architecture and governance. The result is that your IT teams can deliver faster, measurable results and empower the enterprise to drive innovation and growth.