Workforce AI refers to the suite of AI technologies, assistants, agents and tools designed to enhance employee productivity, streamline workflows, speed decision-making and increase operational efficiency. These tools can automate tasks, provide insightful data analysis, create and recommend content, and improve communication and collaboration across the organization. Workforce AI is a critical component of the digital employee experience and key to exceeding employees' expectations. 

We advise clients to think of Generative AI as an employee with a defined "job description" and a specific set of required capabilities. By establishing this job description, organizations can determine whether an off-the-shelf AI solution will suffice for their needs, whether to customize, or if there is a necessity to develop a fully custom solution. 

Thinking about AI as a worker rather than a tool provides a practical framework to guide strategic buy or build AI decisions. Read more about our POV on "AI-as-employee" to bring clarity to decisions around investment, governance and strategic alignment.