Workforce AI refers to the suite of AI technologies, assistants and tools designed to enhance employee productivity, streamline workflows and increase operational efficiency. These tools can automate tasks, provide insightful data analysis, create and recommend content, and improve communication and collaboration across the organization. Workforce AI is a critical component of the digital employee experience and key to exceeding employees' expectations. 

We advise clients to think of GenAI as an employee with a defined "job description" and a specific set of required capabilities. By establishing this job description, organizations can determine whether an off-the-shelf AI solution will suffice for their needs or if there is a necessity to develop a custom solution.