Case Study • 4 minute read

Streamlining Healthcare Operations with Glean and WWT

Discover how a global healthcare provider enhanced efficiency, security, and innovation by implementing Glean's Work AI Platform across its enterprise, setting a new standard for operational excellence.

In this case study

Overview

A leading specialty care healthcare provider, operating more than 3,000 outpatient centers globally, and serving hundreds of thousands of patients annually, partnered with Glean and World Wide Technology (WWT) to modernize enterprise knowledge management and productivity through AI-driven solutions.

With a large, distributed workforce and complex data ecosystems, the initiative aimed to unify the organization's scattered information sources, improve accessibility, and accelerate digital transformation at scale. Leveraging our deep expertise in AI adoption and enterprise services, we helped orchestrate the deployment, integration, expansion, and enablement of Glean's Work AI platform across the enterprise.

Challenge

The organization faced significant challenges stemming from fragmented data across numerous platforms, making it difficult for employees to access and leverage critical information efficiently. As a healthcare organization, it needed to make sure that any AI solution met strict security and compliance requirements, given the industry's heightened focus on risk management and regulatory obligations. Ensuring robust security and compliance while fostering user adoption and managing organizational change across a large, distributed workforce remained critical to achieving the project's objectives.

Solution

WWT and Glean collaborated closely with the healthcare provider to deliver a comprehensive, secure, and scalable AI-powered knowledge platform:

Glean's platform was selected for its ability to natively connect to the critical enterprise data sources, enforce source-level security permissions, and provide intelligent, context-aware search and automation capabilities.
The organization needed an AI platform that could provide clear, measurable value, improving efficiency and user productivity with trackable business outcomes, after previous AI tools and pilots struggled to scale or demonstrate meaningful ROI.
Security & Governance: WWT and Glean prioritized robust controls and compliance throughout the engagement. The solution was designed to meet stringent industry standards, ensuring that enterprise data remains protected and that all activities align with regulatory requirements.

Outcomes

Increased operational efficiency: By integrating fragmented data sources, we enhanced data accessibility, enabling faster information retrieval and boosting overall operational efficiency across the organization.

3.5x ROI on AI investment: By unifying search across clinical, operational, and back-office systems with Glean, the healthcare provider reduced time spent tracking down information and delivered secure, context-aware answers directly in the flow of work.

Improved cash flow and financial performance: Streamlined reimbursement documentation and claims workflows which shortened the time-to-payment, improved cash flow, reduced rework on denied claims, and supports the organization's overall financial health.

Enhanced the experience for care teams and patients. For staff, we've automated routine healthcare documentation and paperwork, reducing their administrative burden and freeing up time for direct patient care. Patients benefit from more face time with caregivers and smoother interactions throughout the care journey.

Strengthened security and compliance: The AI platform provided robust data protection and compliance with industry regulations, mitigating risks and safeguarding sensitive information, which is critical for maintaining trust and meeting regulatory obligations.

Scalable growth and innovation: After demonstrating strong ROI, the healthcare organization expanded its AI deployment to 24,000 employees, making Glean its first AI solution to deliver measurable impact across its enterprise. The successful deployment established a strong foundation for future AI advancements, empowering the organization to scale AI capabilities across additional business units and adapt to evolving regulatory environments.

How can we help you?

This success underscores how WWT helps organizations harness AI to drive transformation, efficiency, and scale. By partnering with WWT, you gain a trusted advisor to guide your AI journey and deliver outcomes aligned with your strategic goals.

We can help you:

Break down silos and surface critical information instantly.
Streamline workflows and boost productivity.
Protect sensitive data and meet regulatory standards.
Build a foundation for future AI growth.

Partner with WWT and Glean to drive secure, scalable transformation in your regulated industry.

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