Streamlining Healthcare Operations with Glean and WWT

Overview

A leading specialty care healthcare provider, operating more than 3,000 outpatient centers globally, and serving hundreds of thousands of patients annually, partnered with Glean and World Wide Technology (WWT) to modernize enterprise knowledge management and productivity through AI-driven solutions. 

With a large, distributed workforce and complex data ecosystems, the initiative aimed to unify the organization's scattered information sources, improve accessibility and accelerate digital transformation at scale. Leveraging our deep expertise in AI adoption and enterprise services, we helped orchestrate the deployment, integration, expansion and enablement of Glean's Work AI platform across the enterprise.

Challenge

The organization faced significant challenges stemming from fragmented data spread across numerous platforms, which made it difficult for employees to access and leverage critical information efficiently. As a healthcare organization, it needed to make sure that any AI solution met strict security and compliance requirements, given the industry's heightened focus on risk management and regulatory obligations. Ensuring robust security and compliance while fostering user adoption and managing organizational change across a large, distributed workforce remained critical to achieving the project's objectives.

Solution

WWT and Glean collaborated closely with the healthcare provider to deliver a comprehensive, secure and scalable AI-powered knowledge platform:

Glean Work AI Platform: Glean's platform was selected for its ability to connect to 125+ enterprise data sources, enforce source-level security permissions, and provide intelligent, context-aware search and automation capabilities.

Flexible engagement model: WWT offered tailored engagement models (Essential, Advanced, Premium) to align with the organization's evolving needs, including options for custom AI agent development, comprehensive training and adoption frameworks.

Marketplace transaction: Structuring the Glean purchase as an Enterprise License Agreement through the GCP Marketplace with WWT as partner of record enabled the customer to efficiently utilize their committed cloud spend; streamline procurement; and benefit from flexible billing, consolidated management and potential incentives, delivering clear financial and operational advantages as part of its cloud strategy.

Security and governance: WWT and Glean prioritized robust controls and compliance throughout the engagement. The solution was designed to meet stringent industry standards, ensuring that enterprise data remains protected and that all activities align with regulatory requirements.

Outcomes

Increased operational efficiency: By integrating fragmented data sources, the healthcare provider enhanced data accessibility, enabling faster information retrieval and boosting overall operational efficiency across the organization.

Strengthened security and compliance: The AI platform provided robust data protection and compliance with industry regulations, mitigating risks and safeguarding sensitive information, which is critical for maintaining trust and meeting regulatory obligations.

Enhanced productivity: Glean's enterprise-wide search and automation capabilities reduced help desk tickets and streamlined onboarding processes, leading to significant productivity gains and improved cross-team collaboration.

Significant financial returns and user expansion: The organization realized a threefold return on investment, which justified expanding the AI platform from 4,800 to 24,000 users. This demonstrated the financial impact of AI-driven solutions in achieving strategic objectives.

Scalable growth and innovation: The successful deployment established a strong foundation for future AI advancements, empowering the organization to scale AI capabilities across additional business units and adapt to evolving regulatory environments.

Empowered user adoption: Comprehensive training and adoption frameworks equipped users to fully leverage new AI capabilities, maximizing productivity and facilitating effective organizational change management.

How can we help you?

After demonstrating strong ROI, the healthcare organization expanded its AI deployment to 24,000 employees, making Glean the first AI solution to deliver measurable impact across its enterprise.

This success underscores how organizations can harness AI to drive transformation, efficiency and scale. By partnering with WWT, you gain a trusted advisor to guide your AI journey and deliver outcomes aligned with your strategic goals.

We can help you:

• Break down silos and surface critical information instantly.
• Streamline workflows and boost productivity.
• Protect sensitive data and meet regulatory standards.
• Build a foundation for future AI growth.