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How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Using AI-Powered Digital Humans for More Efficient Care
At the ViVE 2026 conference in Los Angeles, WWT demonstrated an AI-powered digital human to showcase how healthcare entities can optimize vaccine schedule referencing.
Cigna
Welcome to the Cigna community page on the WWT Digital Platform. WWT has partnered with Cigna for over three years and the former Express Scripts business for many years. We look forward to strengthening our relationship. This private community has been created to improve collaboration and discussion between our organizations to drive business outcomes. Within this community, you will find links to articles, events, videos, workshops, and a broad collection of digital labs to support experimentation, education, and exploration.
Department of Veterans Affairs - IT Modernization
World Wide Technology (WWT) supports the Department of Veterans Affairs (VA) with world-class technology solutions that provide the best experience for all Veterans, caregivers, and their families. This community page serves as your one-stop-shop for dedicated resources, articles, labs, reports and more.
Baptist Health
Welcome to the Baptist Health community page on the WWT Digital Platform. We look forward to strengthening our relationship. This private community has been created to improve collaboration and discussion between our organizations to drive business outcomes. Within this community, you will find links to articles, events, videos, workshops, and a broad collection of digital labs to support experimentation, education, and exploration.