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TEC37 Digital Workspace Series E04: Today’s Contact Center: a Fusion of AI and Cloud for Improved Experiences

Event Overview

Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. Join this TEC37 to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.

Featured Speaker

Kishor Aher

Google Cloud

Outbound Product Manager

Kishor is responsible for GTM & strategy of the Contact Center AI products. He is also responsible for publishing Speech Analytics Framework soluti...

What to expect

This episode will provide a frontline view on the considerations and technologies large organizations are evaluating as they embrace the need to better enable agents and better serve customers in an era of remote work and higher expectations. Our panel will cover:
  • Current landscape: Contact Centers and the EX challenge for both agents & customers
  • Key features and benefits of AI that are ready to deploy today
  • Migration to cloud platforms and key considerations
  • Resources to evaluate your next steps

Goals and Objectives

After attending, you will walk away with a firm understanding of the four AI technologies and the key features & benefits of Google AI for contact centers. You will also learn things to consider when making the leap to the cloud for contact centers.

Who should attend?

This episode is most relevant for CIO, CTO, Directors and VPs of Customer Experience, IT Directors, contact center leaders, contact center architects or anyone associated with delivering and supporting contact center services.

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