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TEC37 Digital Workspace Series E04: Today's Contact Center: a Fusion of AI and Cloud for Improved Experiences
Event Overview
Contact center employees and the customers they support expect an expedient, seamless and straightforward experience. The level of their satisfaction, for the most part, is a direct reflection of the technologies and processes in place within the contact center. Cloud-native contact centers are better able to scale, and paired with AI, deliver a better experience for both customer service agents and your customers. Join this TEC37 to better understand how real AI for contact center is today, and key considerations for moving your contact center to private, public or hybrid cloud.
Featured Speaker
Goals and Objectives
After attending, you will walk away with a firm understanding of the four AI technologies and the key features & benefits of Google AI for contact centers. You will also learn things to consider when making the leap to the cloud for contact centers.
Who should attend?
This episode is most relevant for CIO, CTO, Directors and VPs of Customer Experience, IT Directors, contact center leaders, contact center architects or anyone associated with delivering and supporting contact center services.
Presenters
Explainerds.net
Chief Nerd
World Wide Technology
Sr. Practice Manager - Contact Center
World Wide Technology
Senior Contact Center Consultant. Digital Workspace Advisory
Google Cloud
Product Manager