The 'Golden Opportunity' at the Intersection of Employee and Customer Experience | WWT Experts
The voice of the customer and employee are both getting louder and easier to measure, which presents a golden opportunity for organizations looking to grow and differentiate in a crowded market landscape. But what's the best way to measure customer and employee experience? What are we even measuring for? Join Marlan Hardie, Chief Digital Officer of WWT's Global Service Provider organization, as he talks about innovations happening within the telco, media and gaming space, and how they can translate to other industries. Marlan also discusses the value of focusing on the employee and customer experience, and his recent recognition as a Modern Day Technology Leader at this year's BEYA STEM conference.
Goals and Objectives
To identify innovative ways telco organizations are driving customer/employee engagement and apply it to your own organization and industry.
Who should attend?
Telco leaders; digital workspace and employee experience leaders in IT and HR; CMO, Chief Experience Officers, VPs of Customer Service