Retail Insights
69 results found
Digital Trends Spotlight: AI Insights for CX Leaders
An overview of the latest trends and insights in customer experience
Unlocking the Power of Cisco CPaaS for Best-in-Class Customer Experience in Retail
Join us for an insightful virtual event focused on Cisco CPaaS (Communications Platform as a Service). This event will delve into how Cisco's CPaaS solutions can revolutionize customer interactions across multiple communication channels, enhancing customer satisfaction while optimizing operational efficiency. Attendees will gain a comprehensive understanding of how Cisco CPaaS integrates with existing systems to deliver seamless, automated and personalized customer experiences. Whether you're looking to improve customer engagement, streamline processes or leverage AI-driven insights, this event will provide valuable knowledge and practical strategies to help you achieve your goals.
Embedding Seamless Service at Panera Bread
WWT delivered next-gen restaurant experience for the industry leader in fast casual dining, working from strategy to execution to shift the way consumers engage with the Panera brand and its chain of bakery-cafés across the United States and Canada.
Creating the Perfect Pizza Kitchen for Little Caesars
WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.
Deepfakes for Good? How AI is Powering the Next Era of Personalization
Can deepfakes go from dangerous to delightful? In this episode of the AI Proving Ground Podcast, Adam Dumey and Chris Roberts explore one of the more surprising — and controversial — topics in generative AI: the use of synthetic media and deepfakes in personalized customer experiences. You'll learn: what deepfakes really are and why they're no longer just a security threat; how AI-powered personalization is reshaping the customer experience; and the ethical and technical challenges of using AI-generated content responsibly.
Driving Delightful Shopping Experiences at Schnucks That Extend Beyond the Brick and Mortar
WWT designed and built a mobile app that delivered a seamless omnichannel experience with a rewards program that kept Schnucks grocery shoppers coming back for more.
5 Ways Retailers Are Using AI to Drive Growth, Loyalty and Efficiency
Not sure where to begin with AI? Consider these five essential use cases as starting points for transforming retail operations and customer experience with AI.
Overcoming Shadow AI to Drive Enterprise AI Adoption
AI is transforming enterprises — but are businesses actually using it effectively? In this episode of the AI Proving Ground Podcast, experts Jon Duren and Jay Custard explore the real challenges of enterprise AI adoption — from underutilized AI tools and shadow AI risks to the struggle of proving AI's ROI.
Restaurant Chain Achieves High Accuracy on Food Measurement with Computer Vision Solution
This National Restaurant Chain, one of America's largest privately owned fast-food chains, wanted to improve its food measurement accuracy and kitchen workflow practices to ensure that menu items are always freshly available for customers.
Reinventing the Corner Deli and Increasing Customer Loyalty at Jersey Mike's
WWT and Jersey Mike's partnered to develop an award-winning immersive mobile app that delivered a personalized and seamless ordering experience that left customers wanting more.
Beyond Efficiency: How AI is Fundamentally Reshaping Work
At SXSW 2025, leaders from WWT, Glean, Codeium Windsurf and Unstoppable Domains explored AI's profound impact on work. Beyond efficiency, AI reshapes workplace dynamics, talent strategies and organizational structures. Embracing AI as a collaborator, dissolving professional boundaries and reimagining skills development are crucial for future success.
Implementing Data Governance for Business Results
Learn how mature data management practices helped one organization better address competitive business needs.