Utilities

Utilities Insights

48 results found

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Video
•1:53
•Nov 18, 2025

WWT Industry Solution Experience (WISE)

WWT's Demonstration lab for industrial IT/OT collaboration
Article
•Jul 5, 2026

The GenAI Chatbot Transforming Network Operations at Southern California Edison

NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
Case Study

The Grid Supply Chain Emergency Is Here. Start Your Inventory Before the Rule Lands.

Executive Order 14421 declares a national emergency over foreign-made bulk-power system equipment and reaches well past the 2020 order it revives. Inverters, storage, firmware and vendor remote access are all in scope, and installed equipment is conditioned rather than grandfathered. What utilities should inventory, renegotiate and file before DOE's rule lands in December.
Blog
•Sep 2, 2026

Seeing the Full Picture: How Sensor Fusion is Transforming Operations Across Industries

Discover how WWT's sensor fusion architecture — combining camera-based computer vision, LiDAR and IoT data — is delivering more accurate, resilient and actionable operational intelligence across industries, from manufacturing and logistics to retail and healthcare.
Article
•Apr 2, 2026

EPRI: EPRI Launches Effort to Reduce Risk in AI Power Sector Deployment

WWT joins an EPRI-led initiative to advance the safe and responsible use of AI across the power sector.
News
•Aug 6, 2026

Utility Achieves Proactive Monitoring Across Critical Services

A midsized utility gains comprehensive visibility into IT and OT environments, slashing alert noise and accelerating incident response. 
Case Study

Agentic AI in Utilities: Evolving Beyond Alerts and War Rooms

How utilities can move from information overload to coordinated action, without sacrificing reliability or control.
WWT Research
•Apr 2, 2026

Harnessing AI's Potential: A Practical Guide for Utilities

While the vision of a fully AI-powered grid remains on the horizon, utilities can start using AI to achieve new levels of operational efficiency while preparing for future advancements.
WWT Research
•Jan 16, 2026

Investing in Innovation: Data Centers, AI and Energy

The AI revolution demands power, space, and cooling that most data centers weren't designed to handle. Watch WWT CTO Mike Taylor as he leads an executive fireside chat with Jeffrey Holzschuh (Chairman of Morgan Stanley's Institutional Securities Group), Joe Dominguez (President and CEO of Constellation Energy) and Aidan Kehoe (Managing Partner at Nadia Partners) that touches on the critical decisions and investments needed in energy to power innovations with data and AI.
Video
•1:00
•Nov 19, 2024

6 Key Principles that Will Help Utilities Power the Future

By setting a vision that prioritizes people, technology and innovation, utility companies can meet rising energy demands and provide continuous services in increasingly unpredictable conditions.
Article
•Apr 24, 2025

Leveraging the Public Cloud to Improve Customer Experience

Strategic staffing and architectural guidance lead to reduced customer calls and enhanced digital engagement
Case Study