Utilities Insights
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How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail
Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Seeing the Full Picture: How Sensor Fusion is Transforming Operations Across Industries
Discover how WWT's sensor fusion architecture — combining camera-based computer vision, LiDAR and IoT data — is delivering more accurate, resilient and actionable operational intelligence across industries, from manufacturing and logistics to retail and healthcare.
WWT Industry Solution Experience (WISE)
WWT's Demonstration lab for industrial IT/OT collaboration
The GenAI Chatbot Transforming Network Operations at Southern California Edison
NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
Utility Achieves Proactive Monitoring Across Critical Services
A midsized utility gains comprehensive visibility into IT and OT environments, slashing alert noise and accelerating incident response.
The Grid Supply Chain Emergency Is Here. Start Your Inventory Before the Rule Lands.
Executive Order 14421 declares a national emergency over foreign-made bulk-power system equipment and reaches well past the 2020 order it revives. Inverters, storage, firmware and vendor remote access are all in scope, and installed equipment is conditioned rather than grandfathered. What utilities should inventory, renegotiate and file before DOE's rule lands in December.
Harnessing AI's Potential: A Practical Guide for Utilities
While the vision of a fully AI-powered grid remains on the horizon, utilities can start using AI to achieve new levels of operational efficiency while preparing for future advancements.
Drift happens: Building the Foundation for OT Security in Power Utilities
Most utility security programs get built in the wrong order. Firewalls, monitoring platforms and segmentation projects go in first. The basic question comes up later, usually during an audit or an incident: what is actually on the network, and is it still configured the way we approved? Three fixes: asset inventory, configuration baselines and drift detection.
Agentic AI in Utilities: Evolving Beyond Alerts and War Rooms
How utilities can move from information overload to coordinated action, without sacrificing reliability or control.
Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future
WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
OT Security Roundtable: Navigating the IT-OT-IoT Alignment Challenge
OT Security experts at World Wide Technology sit down for a conversation about the growing challenges of IT-OT-IoT alignment. They share practitioner perspectives on securing operational technology environments, bridging the technical and cultural gap between IT and OT teams, and what organizations need to consider as industrial systems become increasingly connected.
Investing in Innovation: Data Centers, AI and Energy
The AI revolution demands power, space, and cooling that most data centers weren't designed to handle. Watch WWT CTO Mike Taylor as he leads an executive fireside chat with Jeffrey Holzschuh (Chairman of Morgan Stanley's Institutional Securities Group), Joe Dominguez (President and CEO of Constellation Energy) and Aidan Kehoe (Managing Partner at Nadia Partners) that touches on the critical decisions and investments needed in energy to power innovations with data and AI.