Utilities

Utilities Insights

46 results found

How AI Is Rewriting Customer Expectations Across Healthcare, Utilities and Retail

Customer expectations are shifting faster than most organizations can respond. In this episode of the AI Proving Ground Podcast, leaders from healthcare, utilities and retail break down how AI is redefining what "good" customer experience looks like — and how their industries are rethinking service models, operational workflows and human touchpoints to keep pace with a new, AI-shaped standard.
Video
•1:53
•Nov 18, 2025

The GenAI Chatbot Transforming Network Operations at Southern California Edison

NVIDIA is collaborating with Southern California Edison (SCE) and WWT on Project Orca, an AI-driven platform that will set a new benchmark for proactive telecommunication network management in the utility industry. By integrating GenAI, machine learning and predictive analytics, the project will enhance operational efficiency, reliability and resilience at SCE's Network Operations Center (NOC) by reducing downtime, accelerating resolutions and optimizing resource allocation.
Case Study

Utility Achieves Proactive Monitoring Across Critical Services

A midsized utility gains comprehensive visibility into IT and OT environments, slashing alert noise and accelerating incident response. 
Case Study

Seeing the Full Picture: How Sensor Fusion is Transforming Operations Across Industries

Discover how WWT's sensor fusion architecture — combining camera-based computer vision, LiDAR and IoT data — is delivering more accurate, resilient and actionable operational intelligence across industries, from manufacturing and logistics to retail and healthcare.
Article
•Apr 2, 2026

Agentic AI in Utilities: Evolving Beyond Alerts and War Rooms

How utilities can move from information overload to coordinated action, without sacrificing reliability or control.
WWT Research
•Apr 2, 2026

Harnessing AI's Potential: A Practical Guide for Utilities

While the vision of a fully AI-powered grid remains on the horizon, utilities can start using AI to achieve new levels of operational efficiency while preparing for future advancements.
WWT Research
•Jan 16, 2026

NERC CIP-15 Compliance: ​​A Strategic Approach for Internal Network Security Monitoring

Learn what NERC CIP-015 requires, why OT environments complicate compliance and how utilities can meet the standard while building a stronger security posture.
Article
•May 12, 2026

Streamlining an Energy Company's Digital Workspace to Create a Sustainable and Collaborative Future

WWT helped an energy company consolidate its nine subsidiaries' IT systems and processes into a shared services model, migrate email namespaces to a single Microsoft tenant and deploy a full suite of collaboration tools to unlock new levels of efficiency and productivity.
Case Study

Infrastructure as a Strategic Target of War

As infrastructure disruption becomes an acknowledged tool of state power, resilience is no longer just a cyber issue — it's operational and strategic. This piece outlines what critical infrastructure operators, boards and technology providers must reassess in a world where disruption is deliberate.
Blog
•Jan 4, 2026

Partner POV | Why utilities should swap legacy multiplexers for IP/MPLS routers

Are legacy multiplexers slowing down your grid modernization and automation efforts? Today would be a great day to start replacing them. And Nokia is ready to help.
Partner Contribution
•Jun 15, 2026

Modernizing IT for West Coast Utility Provider

Learn how WWT helped a large utility provider with its aging infrastructure and multicloud journey.
Case Study

Four Ways to Accelerate TDM-to-IP Migration

Unprecedented bandwidth demand is straining legacy TDM systems, which are quickly becoming antiquated. Transitioning from TDM-to-IP is an evolution of the network — a convergence of voice, data and video into a single packet-based network.
Article
•May 20, 2026