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Government Agency Modernizes Contact Center with Omnichannel Strategy

Contact center modernization projects can be daunting for large organizations due to competing requirements and priorities. WWT helped a city government agency develop an omnichannel contact center strategy, roadmap and implementation plan to improve its customer and agent experience.
Case Study
•Feb 24, 2021

Upstream Works

WWT is an authorized partner collaborating with Upstream Works on providing world-class customer experience solutions for our clients around the globe.

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