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Briefing Application Development

Business Decision Making in the Experience Era

Business success in the digital age is a direct derivative of the maturity available within your data science territory. Moving from a state of "data rich-insights poor" to "clear-sightedness" seems elusive at best. Decision makers yearn for an accurate and a reliable method to be able to predict the future for every decision on the cards. Experience Management [XM] gives you access to that crystal ball.

Oct 12, 2021

8 min read

Design

Visual and experience design grounded in research and insights.

Modern Contact Center Briefing

Request this complimentary one-hour consultation if your organization is considering migrating the call center a cloud platform, developing digital strategy for customer engagement and self-service or simply improving the experience for remote agents and the customers you serve.

Aug 27, 2020

1 min read

Briefing End-User Computing

Digital Employee Experience Briefing

Work is something that people do, not somewhere that people go. Employees are being empowered to access any data, on any device, from anywhere, at any time. These improvements in the digital experience for better productivity and engagement must be augmented by security that adapts to how your employees work, keeping data and devices safe regardless of location and endpoint device.

Nov 14, 2019

2 min read

Article Application Services

API Design Thinking

Years ago, I worked with a talented developer who said to me, "the best user interface is a well-designed, server-based API." It struck me as strange at the time, but I have come to appreciate that an API -- whether it be publicly exposed cloud services or simply a class deeply embedded inside the code of a mobile application -- is a user interface and there is a user experience to consider. Good user experiences don't just happen, they need to be designed.

Feb 5, 2021

6 min read

Article Application Services

Designing With People: The Benefits of Co-Creation

There's a difference between designing for people and designing with people. It may seem like a small difference but it's a large shift in thinking and approach. Designing with people, referred to as co-creation, brings users into the design development process.

Apr 26, 2021

3 min read

Technology & innovation

Full-stack engineering, testing and deployment for digital experiences. Plus, experimentation and ROI definition for emerging industry concepts.

Workshop

Business Consulting Workshop: Digital Alignment

This workshop helps businesses uncover opportunities to better address human technology needs by applying innovation, design, digital technology and organization principles to new and existing business models. This journey requires a digital mindset that spans every aspect of the business, including strategy, talent, operations and customer interaction.

Sep 5, 2019

1 min read

Page

Custom Software Development

May 12, 2020

3 min read

ATC Lab Services

Cut your proof of concept time from months to weeks, if not days, by leveraging the ATC's testing and automation infrastructure.

Lab ATC

Test-Driven Development Guided Lab: Refactoring Existing Code

Legacy code, code that is not under active development or has been passed on to a new engineering team, carries a stigma of being difficult to change and/or maintain. It is often treated as a black box that cannot be altered due to fear of repercussions. This fear does not have to exist, and legacy code can be adopted and improved through refactoring practices. This lab will walk you through the process of adding "characterization tests" to the code that has been provided, and then guide you through several refactoring cycles to make the code easier to understand and maintain. Through this, you will learn and practice effective refactoring techniques.

Apr 19, 2021

2 min read

Growth

Product instrumentation and analytics management for long-term impact.

Page

Digital Product Growth

Apr 17, 2020

5 min read

Article

Product Growth Masterclass Webinar Series with Amplitude

Join product growth experts from WWT and Amplitude in a four-part Product Intelligence series that dives into the principles of finding and answering the right questions, data storytelling and machine learning.

Apr 27, 2020

1 min read

News Intel

How top QSRs are using product intelligence to drive growth

Digital challengers, delivery services, greater adoption of mobile and the challenges posed by Covid-19 have rocked QSRs. WWT's Noah Rosenberg offers his insights to Restaurant Dive.

Sep 28, 2020

1 min read

Article Consulting Services

Push Notifications For Growth: 5 Steps to Success

Mobile push notifications are a great way to drive activation, retention and loyalty. But they require a strategy to really win in mobile. There's no other channel like it. Used if correctly, push notifications drive activation, nudge users through onboarding and engagement flywheels, create the stickiest retention and lead to stronger customer loyalty and higher-value customers.

Jan 3, 2021

11 min read

Case studies

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

During a global pandemic, Elanco and WWT worked collaboratively to design, build and integrate an end-to-end IT infrastructure with the ability to scale and meet the evolving demands of the highly competitive animal health market.

Jan 12, 2022

6 min read

Democratizing Data to Reach New Levels of Productivity with Freeport McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.

Jan 12, 2022

5 min read

Creating the Perfect Pizza Kitchen for Little Caesars

WWT built an app that made it easier for employees to make the right decisions at the right time, and empowers them to deliver on Little Caesars' patented Hot-N-Ready promise.

Jan 12, 2022

5 min read

A Platform and Ecosystem to Make the Right Technology Decisions Faster

Our ATC Platform is a strategic resource to combat challenges associated with digital transformation. It's a technology playground that mitigates the risk inherent in solving complex business challenges with even more complex technology solutions.

Jan 12, 2022

3 min read

Connect with our experts

Josh Hogan

WWT

GM | Managing Director - Digital, CDA

Jeffrey Morris

WWT

Chief Digital Advisor

Sam Schmiz

WWT

Executive Creative Director

Derek Shon

WWT

Sr. Digital Client Director

Katie Cain

WWT

Senior Digital Client Director

Josh Lang

WWT

Director of Client Acquisition

Andrew Brydon

WWT

Sr Director Technology

Get started today

Don't see what you're looking for or want to learn more?

What's popular

Building a Modern, Elastic IT Infrastructure From Scratch for Elanco Animal Health to Streamline and Optimize M&A

Jan 12, 2022

6 min read

5 Ways Transformational Leaders Drive Success

By observing leaders who have successfully traversed the complex world of digital transformation, we can begin to learn fast instead of fail fast.

Jan 31, 2022

5 min read

Culture Is -- and Always Will Be -- a Key Ingredient for High-Performing Organizations

Organizations that prioritize culture are more likely to successfully navigate the choppy waters of digital transformation. How can you amplify and scale your culture?

Mar 2, 2022

7 min read

Community State and Local Government

Democratizing Data to Reach New Levels of Productivity with Freeport McMoRan

Global mining firm Freeport-McMoRan partnered with WWT to better harness big data and unlock hidden productivity.

Jan 12, 2022

5 min read

Event webinar

WWT Experts: Sam Schmiz on Experience Design

Grab a quick dose of deep expertise with the WWT Expert series. In each episode, our host poses topical questions to a WWT Expert. Learn about the business solutions these experts have created, the technologies they've mastered and the trends they're seeing in the marketplace. All in 30 minutes or less. A user experience influences whether the person feels overwhelmed or empowered, frustrated or confident, ineffective or practical. How the person feels will influence whether they use something frequently, as little as possible, or quit using it altogether. Much success derives from the experience design. During this event, Matthew Coble will have the honor of hosting Experience Design expert, Sam Schmiz. To call Sam a "WWT Expert" is truly an understatement. She has spent her career designing across every industry in every medium you can think of. Sam and her team take experience design from persona to pixel and everywhere in between. You have questions; she definitely has answers.

Apr 14, 2022 • 11 am (CDT)

What's new

Event webinar

WWT Experts: Sam Schmiz on Experience Design

Apr 14, 2022 • 11 am (CDT)

Article Apple

Apple expands the use of recycled materials across its products

The company also advances new disassembly technology as part of the closed-loop goal

Apr 22, 2022

8 min read

Black Mayoral's Conference

WWT was honored to partner with St Louis Mayor, Tishaura Jones, to host mayors from across the country as part of the Black Mayor's Conference on March 10, 2022 in St. Louis, MO at WWT Headquarters.

Apr 3, 2022

Article Retail

How Adding a Middle-Tier Creates a Sustainable Vendor Ecosystem

Learn how to void vendor lock-in, increase your speed to market and create powerful data driven experiences -- in short, creating an e-commerce vendor ecosystem that can grow with your business.

Mar 28, 2022

4 min read

Hospital of the Future

Part one in a four-part series regarding Hospital of the Future outcomes and associated technologies.

Mar 28, 2022

3 min read

Article Higher Education

Experiencing the Classroom of the Future

We took a look at five experiences higher education could use to drive an intuitive student learning experience.

Mar 28, 2022

4 min read

Article Consulting Services

Reducing Clinician Burnout While Improving Quality of Care

With burnout on the rise, reducing administrative tasks and increasing time with patients may be key to health systems' ability to recruit and retain top talent.

Mar 23, 2022

6 min read

Article Digital Strategy

Practical Approaches to Tackling the Executive Order on Transforming Federal Customer Experience

A December 2021 White House Executive Order mandates that the federal government "be held accountable for designing and delivering services with a focus on the actual experience of the people whom it is meant to serve." It directs that citizen needs, informed by an understanding of how they experience Government, should drive priorities for service delivery improvements.

Mar 23, 2022

5 min read

The Empowered Patient is Now The Consumer... You Hear That, Healthcare?

Expectations in healthcare have changed. Today's patients want the on-demand, proactively personalized experiences they've come to expect from other industries.

Mar 22, 2022

5 min read

How to Align Stakeholders and Create a Cohesive Transformation Strategy

When leaders build bridges across their teams, they are better able to navigate the complex and challenging nature of digital transformation and IT modernization. Here is how you can do it.

Mar 14, 2022

6 min read

The Doctor Is In -- Your House

From acute care at home to a hospital at home -- a 100-year pandemic, swiftly growing Medicare population, shortage of clinicians, changing patient expectations and a focus on quality over quantity are changing where and how care is delivered.

Mar 2, 2022

5 min read

How Health Technology Can Reduce Anxiety and Increase Patient Engagement

Learn how technology is helping patients be more comfortable and engaged in their health journeys.

Mar 2, 2022

6 min read

Culture Is -- and Always Will Be -- a Key Ingredient for High-Performing Organizations

Organizations that prioritize culture are more likely to successfully navigate the choppy waters of digital transformation. How can you amplify and scale your culture?

Mar 2, 2022

7 min read

Three Things Retailers Should Know About the Privacy Era

Privacy regulation, app tracking and the long-anticipated demise of the third-party cookie have all had a substantial impact on the way retailers utilize data. As the third-party data shakeup unfolds and customer data privacy becomes priority number one, marketers are scrambling to understand what it all means and more importantly, how it will affect their growth and marketing plans in the future. Learn more about how the third-party data landscape is evolving.

Mar 2, 2022

6 min read

Retail Marketing in the Privacy Era

Welcome to the most transformative period in marketing history. As privacy regulation expands more and more retailers are taking a hard look at their internal capabilities, tools and strategies. In this extension of another article on retail in the privacy era, we look at four key areas retailers should embrace to enrich their first-party data sets to drive more engagement and revenue.

Mar 2, 2022

4 min read

The QR Code is Back, and You Are Using It Wrong

It's a good bet that the inventor of the QR code would have never predicted it would be an instrumental device during a pandemic. From restaurant menus to payments, we examine how the QR code came to be, its heroic moment and how it is relevant to generating high value engagements at retail.

Mar 2, 2022

5 min read

Article Application Development

Chart a Course to Transformation: Where Is Your Business on the IT Modernization Maturity Curve?

Executive teams that view technology as a business driver are thriving in today's competitive digital landscape and approaching the top of WWT's IT Modernization Maturity Curve.

Feb 25, 2022

6 min read

Video ATC

RaceAR

5G technology and the advancement of mixed reality (XR) are providing new ways to deliver interactive user experiences. While these experiences are exciting for racing fans, the application of AR running on top of the Converged Edge Platform is just the tip of the iceberg when it comes to additional use cases that span a variety of industries.

Feb 23, 2022

2:41

Bicycle or 18-Wheeler: Shared Understanding Through Feature Reviews

Feature Reviews are one way to align a team's and customer's understanding prior to starting development, helping to decrease the likelihood of misunderstandings and rework later.

Feb 17, 2022

7 min read