Cisco UC Administration Training: Overview of Basics for Administrators

16 hours
The Cisco UC Administration Training is structured as a hybrid workshop and is delivered by a technology-specific subject matter expert in a workshop format, either virtually via the customer's preferred meeting application or onsite at the customer's location. The engagement combines an SME engagement, workshop, training and lab demo all in one interactive experience that focuses on learning a new technology, best practices and how it will fit into the customer's current environment.

What to Expect

The following items are included in this training: 

  • In-depth look at Cisco VoIP and IP Telephony concepts
  • Configure, operate and secure concept walk through
  • Execution concepts & whiteboarding
  • Best practices and recommended designs
  • Troubleshoot and maintenance processes and commands


Our expert-led training workshops help you gain a better understanding of the Cisco UC technology and solutions. Upon completion you'll have the working knowledge and skills to develop, deploy and maintain UC within your environment.


The following is a summary of the 2-day agenda, concepts and inclusions for the training:

  • Introduction to CUCM
    • Overview of CUCM
    • Features and benefits
    • Administrator interface
    • End user interface
  • End User Deployment
    • End user configuration requirements
    • Methods to configure end users
    • End user implementation
  • Endpoint Deployment
    • Dial Plan components
    • Endpoint configuration requirements
    • Methods to configure endpoints
    • Endpoint implementation
  • Call Flow Configuration
    • Understanding call flows and call legs
    • Understanding impact on call legs
    • Implementing call privileges
    • Implementing call coverage
  • Media Resource Configuration
    • Describing media resources
    • Annunciators and music on hold
    • Implementing conferencing  
  • Unity Connection
    • Understanding Unity Connection
    • Integrating CUC with CUCM
    • Configuring users, templates and class of service
    • Implementing Call Management (Call Handlers)
    • Troubleshooting CUC