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Webex Contact Center
Webex Contact Center is Cisco's next generation cloud and hybrid contact center solution. The solution support numerous architectures as well as integrations to Microsoft Teams as well as Google DialogFlow as well as many others.
Collaboration Cloud Calling
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. With the rising popularity of cloud, nearly all aspects of Collaboration are now available in cloud as well as hybrid consumption models.
Collaboration System Release 12.5
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the follow modalities: persistant chat, text, voice, video, and voicemail.
Many Collaboration platforms combine the modalities and feature hybrid architecture. No more are solutions local or in the cloud, but rather are all of the above. Contact center is considered part of Collaboration as well.
Collaboration System Release 14
Collaboration refers to the many communication tools and platform that are used to enable communication within and between organizations. Collaboration is no longer limited to just voice of telephony. Modern collaboration involves an omni-channel approach, which includes the follow modalities: persistant chat, text, voice, video and voicemail.
Many Collaboration platforms combine the modalities and feature hybrid architecture. No more are solutions local or in the cloud, but rather are all of the above. Contact center is considered part of Collaboration as well.
This learning path contains a combination of 14.x as well as 12.5 versions. As of June 2023, the latest release of the Cisco Contact products is 12.5 and 12.6, while the rest of the Collaboration products, the latest release is 14.X.
Microsoft Teams Direct Routing With Ribbon SBC Demo
This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Ribbon Communications and a connection to on-prem PBXs such as Cisco CUCM.
Microsoft Teams Direct Routing With Audiocodes SBC Demo
This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the session border controller (SBC) from Audiocodes and a connection to on-prem PBXs such as Cisco CUCM.
Microsoft Teams Direct Routing With Cisco CUBE Demo
This demo environment is designed to demonstrate the integrations and design considerations associated with enabling voice for Microsoft Teams and interoperability with Cisco UC. The Microsoft Teams tenant is configured with Direct Routing to enable phone services via the PSTN using the Session Border Controller (SBC) from Cisco CUBE and a connection to on-prem PBXs such as Cisco CUCM.
CCIE Collaboration Lab
Distinguish yourself as a leader in collaboration technologies. Achieving CCIE Collaboration certification proves your skills with complex collaboration solutions. To earn CCIE Collaboration certification, you pass two exams: a qualifying exam that covers core collaboration technologies, and a hands-on lab exam that covers enterprise collaboration solutions through the entire network lifecycle, from designing and deploying to operating and optimizing.
Collaboration System Release 12.5 Configuration Lab
Create a working Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. By the end of the lab, you will have a fully configured base installation ready to add users and devices.
Collaboration System Release 14 Administration Lab
Learn the administration of a Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. In this lab, you will add users and devices followed by tests of functionality using the Jabber Client on multiple desktops.
Collaboration System Release 12.5 Administration Lab
Administration of a Cisco Unified Communications system, including Call Manager, Unity Connection and Instant Messaging servers. In this lab, you will add users and devices followed by tests of functionality using the Jabber Client on multiple desktops.
Fort Zumwalt School District Uses Technology to Transform Learning Experience for Students and Staff
The school district partnered with WWT to design and implement a robust collaboration technology solution that provides increased flexibility for staff and improved student-teacher collaboration.
Microsoft Teams Integration Provides Flexible Cloud Calling Options for Employees
WWT helped a large food company integrate its existing Cisco voice solution with Microsoft Teams to enable native cloud calling for Teams users.
Cisco Unified Communications Manager Enhanced Upgrade in 12.5
s it time to plan for an upgrade again? Cisco has announced that the timeframe between major and minor version releases of their Cisco Unified Communication Management (CUCM) application is accelerating. The accelerated time and frequency level of upgrades is pushing businesses to have robust, validated, and "ease of use" processes to perform upgrades. We had a global financial customer request we build a lab environment in the Advanced Technology Center (ATC) to help them perform testing on the software upgrade process for their multiple CUCM clusters.