Partner Use Case | Virtual Care at Blessing Health System

This video was created and contributed by, HP Poly.

Overview

Blessing Health System serves a wide rural region around Quincy, where many patients can't easily travel for care. In this video, its clinical and IT leaders explain how virtual care built on HP Poly video equipment and Zoom is changing that. Patients accept a call from their physician on the TV already in the room, using the remote they already have, so no extra screen is added. Families can follow the plan of care, and physicians can see a patient without dropping everything to travel. The team is now extending the approach from inpatient rooms to outpatient care, including one-on-one counseling with a licensed practitioner. They also point to clear video and audio that make visits feel natural, and to how the technology helps a health system reach patients it otherwise couldn't, improve access and ensure specialty coverage.

Key points

• Care without the commute: Telehealth lets Blessing reach rural patients who can't easily travel to the hospital.
• Uses the TV already in the room: Patients answer the call with their existing remote, so there is no extra screen.
• Better for families and physicians: Families understand the plan of care, and physicians can visit without stopping to travel.
• Inpatient and outpatient: The same setup supports counseling and check-ins outside the hospital room, and the team plans to expand it.
• Natural video and sound: Clear audio and images help visits feel seamless.