Schneider Electric’s Monitoring & Dispatch service is a cloud-based solution that utilizes a client-side EcoStruxure IT Gateway application to aggregate device health and alarm data and push it to the cloud, where it is visible to Schneider Electric’s Connected Services Hub. There, Connected Services Agents can triage alarm events and often remediate issues by assisting customers with firmware upgrades or configuration changes.
In cases where an on-site repair is required, agents take immediate action to start the dispatch of parts and people as required for resolution. This speeds the recovery process significantly and solves the IT manager’s challenge of getting skilled hands to remote sites for UPS diagnosis and repair or replacement.
Extending the life of your UPS fleet
Additionally, the service enables periodic reporting which aids in overall lifecycle management of the fleet; based on age and health attributes, deployed UPS systems can be prioritized for battery refreshes and lifecycle replacement. In short, the service helps companies get more life out of their existing UPS fleet, stave off upgrades and, quite possibly, reduce costs.
Helping companies get the most out of their IT infrastructure, of course, is part of the value-add that WWT has been offering clients for years. Now, thanks to our relationship with Schneider Electric, we can also help customers address their growing UPS fleets to ensure the availability of critical edge computing facilities and applications. To learn more, follow WWT’s Facilities Infrastructure topic, explore our Managed Services or request a workshop.