In the age of hybrid work, organizations face growing pressure to deliver frictionless, always-on digital experiences. Employees expect their apps, devices and networks to "just work," and IT teams must meet that demand while navigating increasingly complex environments.
Two key strategies are converging to make this possible: Artificial Intelligence for IT Operations (AIOps) and Digital Experience Monitoring (DEM).
Together, they form a powerful duo for delivering intelligent, seamless digital workspaces.
What are AIOps and DEX?
- AIOps applies artificial intelligence and machine learning to automate IT operations. It detects anomalies, predicts potential issues and proactively resolves problems—often before users even notice them.
- DEM focuses on the human side of IT. It monitors how employees interact with digital tools and experiences, helping organizations measure satisfaction, identify friction points and continuously improve.
Why AIOps and DEM work better together
While AIOps and DEM serve different functions, their impact is deeply interconnected. Here's how they complement each other:
- Proactive IT support
AIOps resolves infrastructure issues before they affect users, while DEM resolves issues on the user's endpoint. Both work together to keep employees productive and satisfied across all the systems and tools they use. - Faster root cause analysis
When users report problems, DEM steps in and gives the service desk an instant view of the user's device's current and historical health. At the same time, AIOps helps the IT teams trace the cause across apps, devices and infrastructure, cutting down troubleshooting time and improving first-call resolution. - Automated fixes
Common issues can be resolved instantly using AIOps workflows, reducing IT workloads and improving responsiveness, while DEM enables the user to perform self-service resolutions through event-driven workflows or chatbot integration. - Data-driven optimization
AIOps tracks backend performance, while DEM combines device performance and employee sentiment into an easy-to-understand experience score. This gives IT leaders full visibility into how tech decisions and changes affect real user experiences.
How WWT helps organizations elevate DEM and AIOps
At WWT, we help organizations implement AIOps and DEM solutions that deliver real business outcomes:
DEM:
- Combines real-time analytics, employee sentiment data and automated remediation.
- AI-Powered virtual assistants: Handle routine IT tasks like password resets and basic troubleshooting.
- Hybrid work enablement: Ensures seamless experience across multiple devices and networks.
AIOps:
- IT automation: Automates incident detection and resolution to minimize downtime.
- Predictive intelligence: Uses machine learning to anticipate problems and prevent disruptions.
- Smarter decision making: Turns massive data sets into actionable insights for IT and business leaders
Ready to evolve your digital experience?
Digital employee experience (DEX) is no longer a "nice-to-have;" it's critical for talent retention, productivity and business continuity.
Let's keep the conversation going:
- What challenges are you facing in delivering consistent digital experiences?
- How are you measuring the success of your DEX initiatives?
Reach out to connect or request a WWT briefing below to learn more about how we can support your journey.
https://www.wwt.com/briefing/digital-workspace-experience
https://www.wwt.com/briefing/observability-and-aiops
