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Digital Workspace Contact Center

Infusing AI Into Your Cisco Contact Center

2 hours
Today's consumers expect that you know who they are, answer their questions, fix their problems, do it quickly and with a minimal amount of effort. For call centers, meeting these expectations is challenging due to spikes in demand, complex processes and lack of automation. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and augmentation of agents.

Goals & Objectives

Engage us and connect with WWT experts in this complimentary 2-hour session.

  • Review industry trends related to AI, virtual agents and agent augmentation for the contact center.
  • Showcase the architecture of the integration between Cisco and Google CCAI in a technical overview.
  • Demo the Google CCAI capabilities and provide an overview of the Google CCAI and DialogFlow solutions to illustrate the ease in which these applications can be created and deployed.
 

What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization.

Who Should Attend? CX leaders, Call Center Directors, CIOs and IT directors, Contact Center leaders, architects or anyone with a material interest and responsibility for delivering and supporting contact center services.

Experts