Google Cloud Contact Center AIFive9, Inc.Webex Contact CenterCiscoGoogle CloudGenesysData AnalyticsContact Center SolutionsCustomer ExperienceAI & DataDigital WorkspaceDigital
Briefing•2 hours
Infuse Google CCAI Into Your Contact Center
Consumers' expectations for seamless, surprisingly delightful experiences continue to spiral ever higher. For contact centers, consumers bring expectations that your agents already know who they are, and that they can hop across various channels to get answers to their questions and fixes their problems. Artificial intelligence (AI) is a key technology that can be used to address these challenges, increase CSAT and Net Promoter scores, decrease agent turnover and reduce process inefficiencies through the use of virtual agents and agent augmentation.
Details
Engage us and connect with WWT experts in this complimentary 2-hour session.
- Review industry trends related to AI, virtual agents, call summarization and agent augmentation within the contact center.
- Showcase the architecture of the integration Google CCAI with leading contact center platforms from Cisco Webex Contact Center, Five9 and Genesys with a technical overview.
- Demo the Google CCAI capabilities and provide an overview of the Google CCAI and DialogFlow solutions to illustrate the ease in which these applications can be created and deployed.
What is a Briefing? A scheduled event with a WWT subject matter expert — typically via a live Webex meeting — where our expert presents an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization.
Who Should Attend? CX leaders, Call Center Directors, CIOs and IT directors, Contact Center leaders, architects or anyone with a material interest and responsibility for delivering and supporting contact center services.