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Automation & Orchestration Enterprise Service Management

ServiceNow Platform Overview

2 hours
ServiceNow is the market leader in both the service management and Platform as a Service sectors. When implemented and managed correctly, ServiceNow enables organizations to consolidate data, business processes and knowledge into a single System of Action™. As an Elite partner and a longtime customer of ServiceNow, WWT brings a unique perspective to the conversation.

Goals & Objectives

In this briefing, WWT will review the extensive capabilities of the ServiceNow platform. While originally developed as an IT Service Management (ITSM) tool, the platform has grown rapidly over the past decade. Today, ServiceNow offers a portfolio of applications targeted at business units throughout the enterprise—each built to utilize the platform’s core technologies. It's truly a Swiss Army knife for enterprise service management.

Topics:
  • Capabilities of the core verticals: IT, HR, CSM
  • WWT's own experience with ServiceNow (13+ years)
  • Our approach to successful implementations
  • Remediation of overly complex/customized implementations
  • Opportunities for integrations, automation and orchestration

What is a briefing? 
This is a scheduled event with a WWT subject matter expert—typically via a live Webex—where our subject matter experts present an overview of specific topics, technologies, capabilities or market trends. Your attendees are allotted time for Q&A to pose questions specific to your organization. A briefing is delivered free of charge.​ 

Who should attend?
CEOs, CIOs, CHROs, CXOs, IT Directors, IT Operations Managers, Service Desk Managers or anyone in your organization wishing to get educated on a topic or technology

Experts