Mercy Virtual Creates Anytime Healthcare

Looking for a way to reach more patients in more places and provide care the moment it is needed, Mercy Virtual partnered with World Wide Technology (WWT) and Cisco Systems to connect medical teams in their Care Center to patients at home.

Cisco and WWT Help Mercy Virtual Extend Its Mission

What does a virtual hospital look like?

Mercy worked hand-in-hand with WWT to extend their mission far beyond the walls of its Virtual Care Center. Highly sensitive two-way cameras put doctors at the bedside of remote patients, while sensors use real-time data to detect deteriorations in health to report on patient status. Along the way, care teams create stronger bonds with their patients and deliver outstanding patient experience and virtual care.

How Big Data and Analytics Fuel Better Care

Healthcare innovation on the fly

WWT created a custom software application to create an easy interface for care teams and patients. The application has an evolving software infrastructure, innovating with APIs on top of Cisco technologies.

Powerful Partners: Cisco and WWT Help Mercy Virtual

Mercy Virtual treated more than 500,000 patients in 2016.
Stroke Facts, Center for Disease Control and Prevention, Dec. 2016. https://www.cdc.gov/stroke/facts.htm
Wait Time for Treatment in Hospital Emergency Departments: 2009, Center for Disease Control and Prevention, Aug. 2012.
Hypoxemia (low blood oxygen), Mayo Clinic, Dec. 2015. http://www.mayoclinic.org/symptoms/hypoxemia/basics/definition/sym-20050930
Congestive Heart Failure Basics, Kaiser Permanente, Mar. 2014. https://www.ghc.org/healthAndWellness/?item=/common/healthAndWellness/conditions/heartDisease/chfBasics.html

This case study was originally published in June 2019 and updated August 2023.