Rental Car Company: Investment in Customer Experience
WWT provided coaching in agile development principles to a national rental car company to improve workforce productivity and speed of software deployment, to allow the company to produce a mobile application to provide an improved customer's car rental experience. The company was then able to develop a new application that allows customers to make reservations, perform check-ins and return visits without ever having to wait in line.
In This Case Study
Agile training and software development lead to enhanced customer experience.
Driving a new customer experience
Businesses move at the speed of technology, especially when you are in the business of moving people. When long lines and a cumbersome check-in process caused friction between customers and employees, a Rental Car Company and their application development team went to work.
Through this close partnership, WWT created best-in-class, seamlessly integrated software and made innovative changes to the company's internal application development organization. The result was a more eﬃcient workforce, an innovative application and an improved customer experience.