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Webinar

TEC37 Digital Workspace Series E09: Seamless Voice and Video for Virtual Care – Improving the patient and clinician experience

Event Overview

The global pandemic accelerated new care models in healthcare while exposing costs and outcome challenges. Delivering virtual healthcare - virtual visits between patients and practitioners - was implemented quickly and rough patches were exposed. As virtual care becomes a staple, it’s time to address and remediate common glitches with video and voice quality. This insightful discussion brings WWT’s senior healthcare advisor, collaboration consultant and unified communications partner, IR, together to discuss today’s tools to end the finger-pointing and deliver quality, seamless video and voice connections for both patients and clinicians.

What to expect

In this episode, you will hear from experts in telemedicine, virtual healthcare and unified communications. The panel will discuss:
  • Current obstacles in the seamless delivery of video and voice in telemedicine
  • Ecosystem of unified communications (UC) tools we see today
  • IR’s capabilities for monitoring, identifying and remediating UC problems
  • How to simplify and streamline what IT has to manage
  • Key metrics and ROI

Goals and Objectives

This episode provides clarity on specific steps to prioritize to improve both the patient and clinician experience in delivering virtual health consultations. You'll walk away with an understanding of: - Current hurdles in delivery of virtual care - Tools are available to monitor and remediate issues in the delivery of voice and videoconferencing - How to get visibility into the quality of digital experiences - Key analytics that validate the ROI on tools like those from IR

Who should attend?

This event is most relevant to anyone with responsibility for delivering digital experiences and telehealth for patients and clinicians, including but not limited to the following roles: Chief (patient) Experience Officer, Chief Digital Officer, CIO, Employee Experience champions in IT and HR, Unified Communications and Collaboration specialists.

Related content

Healthcare

Driving exceptional experiences for patients and clinicians alike while helping organizations embrace a virtual future that leverages data and insights.
Industry

Patient Experience

Page

Unified Communications

Communication tools that work across devices, platforms and deployment models create a simplified user experience that fosters productivity.
Topic

Telehealth Consultation

Healthcare organizations, in collaboration with state and local governments, are moving quickly to find solutions that can support new healthcare delivery models. These solutions enable providers and staff to achieve the broadest set of positive outcomes, while keeping themselves safe. Determining the best approach to support the rapidly changing needs of healthcare workers can be a daunting task. WWT's experts help organizations understand available solutions, provide insight on which tools and strategies are most critical to success, and accelerate clear paths to rapid procurement, deployment and adoption.
Briefing
•1 hr