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Infrastructure Services

Time to market is critical. This is true whether you're deploying technology at scale, managing the performance of existing systems or hiring qualified IT professionals to achieve key outcomes.

WWT Infrastructure Services can help. Our Advanced Services deployment teams deliver thousands of projects each year. Our Managed Services experts manage, monitor and remediate complicated IT environments. And our Strategic Resourcing professionals find the right talent to close skill gaps and achieve business goals.

Customers trust our Infrastructure Services experts to assess the technology they have today, design the solutions they need tomorrow and seamlessly deploy their investments at scale around the world.

  • Accelerate the planning, design and implementation of complex technology investments
  • Monitor, manage and remediate issues with our flexible Managed Services platform
  • Get 24/7 real-time engineering and deployment support from our Command Center
  • Boost the productivity of IT teams on a long-term basis with Strategic Resourcing placement
  • Achieve unmatched services innovation with access to hands-on labs, workshops, trainings and more via our Advanced Technology Center (ATC) ecosystem
  • Leverage our global network of supply chain, logistics and integration facilities
Who We Are
Wherever you are in the services lifecycle — from deployment and implementation through flexible services management — Infrastructure Services from WWT offers multiple capabilities to meet your needs. Our experts use proven processes and methodologies to deliver on time, on budget and exceed your expectations.

What We Do


Expert deployment, wherever you need it

Our global infrastructure planning and deployment services deliver thousands of projects each year. From following our methodologies at hundreds of sites daily to leveraging our complete suite of enterprise design services, customers trust our experts to design and deploy solutions that help them achieve critical business outcomes.

Our white glove services are tailored to execute projects as efficiently as possible. During cutover, our engineers have unrivaled reach back and live support — for training, testing, modeling and peer review — from the thousands of IT professionals who make up our ATC ecosystem and Command Center.

Our ability to design and validate enterprise solutions that span multiple technologies, coupled with our ability to implement and operate complex solutions on a global scale across all channels, truly sets us apart.

How We Help

Services innovation

The ATC is built on a collection of physical labs, virtualized to create a collaborative innovation ecosystem to design, build, educate, demo and deploy innovative technology products, integrated architectural solutions and digital business outcomes. Troubleshooting issues in the ATC before implementation saves time, mitigates risk and accelerates time-to-market.

Explore our ATC Lab services >

 

Our services

  • On-demand labs
  • Product comparisons
  • Proofs of concept
  • Product benchmarking
  • Architectural design validation
  • Functionality testing
  • Lab as a Service (LaaS)

Our expertise

  • Application delivery controllers
  • Campus and LAN switching
  • Data center networking
  • SD-WAN
  • Wireless access and mobility

Networking

We offer a broad set of deployment solutions from the top global networking OEMs, with products ranging from campus access layers, WAN migrations, mobility and data center networking. Whether you’re interested in routing, switching, mobility or other networking solutions, we'll help you get up and running.

Explore our Networking solutions >

 

Data Center

We have extensive experience modernizing, moving and consolidating data center infrastructures — both physical and virtual. Get support to seamlessly deploy the latest technology and ensure reliability, flexibility and performance across your enterprise.

Explore our Data Center solutions >

 

Our expertise

  • Converged infrastructure
  • Hyper-converged infrastructure (HCI)
  • Primary storage
  • Secondary storage
  • Facilities infrastructure
  • Server infrastructure

Our expertise

  • Endpoint security
  • Enterprise segmentation
  • Identity and access management
  • Network security
  • Security operations
  • Security strategy 
  • Security consulting

Security

We deploy and integrate security solutions to protect your critical information and infrastructure from the expanding risks posed by mobile devices, cloud computing and social media. Security solutions range from network and data protection to identity services and perimeter security.

Explore our Security solutions >

 

Digital Workspace

We evaluate, design and implement collaborative architectures that give your employees and customers a quality experience across all endpoints. We build integrated digital workspace solutions around conferencing, unified communications, video and contact center.

Explore our Digital Workspace solutions >

 

Our expertise

  • Remote working
  • Next-gen meetings
  • Contact center
  • Desktop migration
  • End-user computing
  • Unified communication and collaboration

Our expertise

  • Transformational program management
  • Branch design and engineering
  • Field services
  • Support services

Branch Services

Scale matters. With more than a million devices successfully rolled out to date, our Branch Services make large scale deployments go seamlessly. Let our flexible branch methodology transform your custom deployment into a standard, repeatable process.

Explore our Branch Services solutions >

Vision and strategy

Our vision is to provide a level of service that far exceeds industry standards. The strategy we employ to achieve this vision is laser-focused on customer experience, leadership and fully understanding the vision behind our customers' scope and objectives.

We strive for customers to be overly impressed with the quality of services we provide — to the point they express delight in partnering with WWT. Moreover, we recognize that we're only as strong as the local leaders who represent us to our customers and peers. Everyone must embrace a leadership presence to ensure our success.

Understanding our customers' true objectives and the full details of each project scope gives our professionals a clear vision to follow when the unexpected arises.

Our Work
Our Infrastructure Services professionals deliver thousands of projects each year. Explore a few of the highlights.

Our People

Our Infrastructure Services organization is staffed with thousands of experts ready to use their decades of experience to help you get new equipment and systems up faster, so you can start taking advantage of IT benefits sooner.


Meet some of our Infrastructure Services leaders

Tom Gain, Vice President
Infrastructure Services

Tom joined WWT in February of 2001. Since then, Tom has focused his efforts on scaling and building our Program and Delivery Management capabilities. As VP of Infrastructure Services, Tom leads a team of experts who deliver hundreds of millions in projects and programs each year. 

Tom has built this team to deliver a variety of innovative services focused on data center, facilities infrastructure, cybersecurity, data analytics and AI, strategic resourcing, branch services, managed services, consulting services and more. As WWT’s services portfolio continues to grow and expand, Tom ensures his people adhere to our Core Values and closely follow our Vision, Strategy and Execution (VSE) framework — which together help ensure flawless project execution for our customers.

Connect with Tom >

Jeff Wynne, Area Vice President
Advanced Services


Jeff joined WWT in 2018 to help create service capabilities that enhance client outcomes. He has built a team of innovators who are creating services to support the full business lifecycle. Starting with enterprise-based solutions and ending with flexible day-two support, his team drives real business results throughout the client lifecycle. Understanding that the client experience is also impacted by people, Jeff is a champion of WWT’s core values. We'll show you how happy and engaged employees create outstanding business results.

Connect with Jeff >

Jason Edmundson, Area Vice President
Strategic Resourcing

Jason is a proven leader with more than 20 years of experience developing and mentoring successful organizations that focus on growth through the application of business and IT solutions. He has spent the majority of his career helping customers design and implement solutions to meet key business outcomes. He is known at WWT as a transformative and strategic thinker who develops and executes go-to-market approaches that maximize revenue growth and meet the demands of the market.

Connect with Jason >

Peter Marquis, Area Vice President
Infrastructure Services

Peter joined WWT in September 2018 as an Area Director for our Infrastructure Services Global team. Currently, he is Area VP of Infrastructure Services’ Regional Management and PMO teams globally, reporting to Tom Gain. His previous work experience includes providing direction and leadership responsibility for the operations of managed services offerings, including data and communications network infrastructure, network monitoring and management, business continuity and disaster recovery services, and related post implementation support.

By leveraging WWT’s core values and Infrastructure Services’ proven methodologies, Peter ensures the IS Global team takes care of our people who in turn take care of our customers — always striving for flawless project execution and 100% customer delight.

Connect with Peter >

Jack Campbell, Area Vice President
Services Delivery

Jack joined WWT in March of 2008. Initially responsible for supporting the Western half of the U.S., Jack worked with a great team of professionals focused on building up engineering, PMO and regional management. After successfully growing that market, Jack now leads a global team of technical staff supporting Infrastructure Services deployments across all verticals.

The teams Jack oversees include: Engineering and Architecture, Command Center, Managed Services, Partner Management and Practice Development. By continually emphasizing and reinforcing WWT’s Integrated Leadership and Management philosophy across his teams, he has cultivated a driving mission of taking care for his people, who in turn take care of our customers — always striving for 100 percent customer delight.

Connect with Jack >

Kelly Ortbals, Senior Manager
Infrastructure Services, Strategic Initiatives

Kelly has been with WWT since 1999 and is currently Senior Manager of Strategic Initiatives. Throughout her career at WWT, Kelly has been a member of Infrastructure Services (IS) in various capacities, including engineer, project manager and manager. Kelly has played an integral role in spurring many new IS initiatives and has provided direction and oversight for many critical IS-related IT projects.

Kelly is currently focused on the IS Team agenda, specifically overarching strategic initiatives that effect all of our IS teams. This includes, but isn't limited to, shaping the new hire experience, effective communication, rigor and discipline, internal and external brand awareness, maintaining and growing culture of our IS family and innovative initiatives.

Connect with Kelly >