AI Assistants and Agents
AI Assistants and AI Agents
AI assistants and agents help organizations automate work, surface insights and take action across enterprise systems. From answering questions to executing workflows, they support faster decision making and more efficient operations across IT, engineering and the business.
Overview
Practical, governed AI to get work done
From IT operations and software development to workforce productivity and customer experience, AI assistants and agents are becoming a foundation for intelligent automation across the enterprise.
WWT designs, builds and deploys AI assistants and agents for enterprise use cases and helps organizations determine when to build custom solutions, adopt market-leading products or combine both.
What are AI assistants and AI agents?
Together, assistants and agents connect natural language interfaces with enterprise data and systems, enabling work to move from interaction to execution across teams and tools.
AI assistants
AI assistants support users by answering questions, summarizing information and generating content.
AI agents
AI agents extend those capabilities by taking action. They execute workflows, trigger tasks and make decisions with limited human supervision.
Solution approach
Build, buy or blend
When adopting AI assistants and agents, organizations face a familiar decision. Should they build custom solutions, buy off-the-shelf products or combine both?
Some use cases can be addressed with market-leading tools that are ready to deploy. Others require deeper integration with enterprise data, domain knowledge or operational workflows. Most organizations benefit from a hybrid approach that blends speed with differentiation.
Build
Organizations build custom assistants and agents when use cases require deeper integration with enterprise data, domain knowledge or operational workflows.
WWT designs and develops these solutions with built in governance and security using the AI Proving Ground, Studio, Foundry and Factory.
Buy
Market-leading products such as Microsoft Copilot, Glean and Windsurf provide proven capabilities for productivity, enterprise search and software development.
These tools can deliver value quickly when standard functionality aligns with business needs.
Blend
Most organizations combine commercial tools with custom-built assistants and agents to balance speed with differentiation.
WWT integrates partner products and WWT-developed agents and assistants into a unified, governed approach.
Use cases
Where AI assistants and agents create value
Workforce productivity and enterprise search
Assistants and agents help employees find answers faster and complete work more efficiently by connecting information across enterprise tools and systems.
Examples include:
Unified cross-system search
Document and conversation summaries
Guided task support
AI software development
AI coding assistants help engineering teams reduce manual effort and deliver software faster by supporting both development and maintenance tasks.
Examples include:
Code generation and refactoring
Test creation and coverage expansion
Repository search and dependency analysis
Automated documentation
Customer experience
AI agents improve customer engagement and service responsiveness by automating routine interactions and assisting support teams.
Examples include:
Contact center augmentation
Self-service digital agents
Personalized recommendations
Mobile and web-based assistance
IT operations and agentic ops
AI agents help IT operations teams improve speed, reliability and uptime. They handle routine work, accelerating troubleshooting and supporting decision making across infrastructure, applications and networks.
Examples include:
Incident triage and summarization
Remediation guidance and knowledge lookup
Network insights and configuration support
Proactive detection using observability data
Custom AI agents
WWT-developed AI agents for IT operations
WWT has developed a suite of AI agents focused on some of the most time-consuming and high-impact workflows in IT operations. These agents demonstrate how enterprise-grade infrastructure, AI platforms and domain expertise can be applied to real operational challenges.
This collection is presented as a cohesive set of IT operations scenarios rather than isolated demos.
Each agent reflects a practical use case and contributes to a unified view of what agentic operations can enable.
The suite includes:
Intelligent Resource Optimizer
Helps IT teams proactively right-size their computing infrastructure.
Agentic Network Assistant
Give teams the ability to interact with their infrastructure through natural language.
Custom AI assistants
WWT-developed AI assistants
WWT created custom AI assistants tailored to meet diverse business needs.
Check out the AI Proving Ground
Learn how WWT helps organizations find the right AI solutions