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What we do
Our capabilities
AI & DataAutomationCloudConsulting & EngineeringData CenterDigitalImplementation ServicesIT Spend OptimizationLab HostingMobilityNetworkingSecurityStrategic ResourcingSupply Chain & Integration
Industries
EnergyFinancial ServicesGlobal Service ProviderHealthcareLife SciencesManufacturingPublic SectorRetailUtilities
Learn from us
Hands on
AI Proving GroundCyber RangeLabs & Learning
Insights
ArticlesBlogCase StudiesPodcastsResearchWWT Presents
Come together
CommunitiesEvents
Who we are
Our organization
About UsOur LeadershipLocationsSustainabilityNewsroom
Join the team
All CareersCareers in AmericaAsia Pacific CareersEMEA CareersInternship Program
Our partners
Strategic partners
CiscoDell TechnologiesHewlett Packard EnterpriseNetAppF5IntelNVIDIAMicrosoftPalo Alto NetworksAWS
The ATC
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Workforce AI solutions

Workforce AI refers to the suite of AI technologies, assistants, agents and tools designed to enhance employee productivity, streamline workflows, speed decision-making and increase operational efficiency. These tools can automate tasks, provide insightful data analysis, create and recommend content, and improve communication and collaboration across the organization. Workforce AI is a critical component of the digital employee experience and key to exceeding employees' expectations. 

Enterprise AI Adoption: How Workforce AI Is Changing the Future of Work

Organizations are racing to unlock the potential of workforce AI, but only a few have cracked adoption at scale. In this episode of the AI Proving Ground Podcast, VP of Digital Experiences Joe Berger and workforce AI expert Kait Miller break down why AI pilots stall, how to move from pockets of success to enterprise-wide impact and why employees often trust consumer AI more than company-approved tools. Kait and Joe explore the hidden gap between employee adoption and enterprise rollout, address the build vs. buy conundrum and walk through a real-world case study at WWT that slashed days of work into hours and generated new revenue.
Video
•49:24
Aug 26, 2025

AI Agents: Scaling Your Digital Workforce

Enterprise adoption of AI agents is spiking, with industry surveys showing most large enterprises are already piloting AI agents. But there's a lot of hype out there. In this episode of the AI Proving Ground Podcast, Technical Solutions Architect Ina Poecher and Jason Campagna, Senior Director of WWT's AI Practice, expose widespread "agent-washing," highlight practical but ROI-heavy use cases you can pursue now. Tune in to discover how agentic architecture turns generative AI hype into secure, measurable enterprise AI outcomes — and what's next for multi-agent ecosystems.
Video
•54:15
Jul 22, 2025

Adopting AI in the Enterprise Is Like Hiring an Employee

Learn how treating AI adoption like a workforce planning exercise can help your organization make strategic decisions, prove value, mitigate risks and align with organizational goals.
Blog
•Aug 25, 2025

Digital Workspace Maturity Model

The maturity model is a valuable framework for setting priorities and building your digital workspace capabilities related to people, process and technology. This report serves as a step-by-step guide for IT and business leaders to build alignment, support a flexible workforce, scale AI across the enterprise and improve the digital employee experience.
WWT Research
•Mar 14, 2025

Top use cases for workforce AI

There are many ways that organizations can leverage workforce AI solutions to empower employees and increase productivity. WWT can help you identify and prioritize the most impactful use cases for your employees and business. These could include:

Get started with WWT

Many organizations are excited about the potential of workforce AI but struggle to effectively align appropriate workforce AI tools to employee workflows. Our experts can help organizations create dynamic personas to pinpoint friction points in employee processes and then identify, evaluate, test, pilot, adopt and scale workforce AI solutions across the enterprise. 

Evaluate

Identify use cases, benefits and best practices and review leading solutions for streamlining processes, including chatbots, virtual assistants, agents, data analytics platforms and task automation tools.

Request briefing

Pilot

We'll help you align on outcomes, define personas, map use cases, conduct gap analysis, draft the business case and ROI, and define the initial pilot workforce AI program and worker groups.

Request accelerator

Adopt

We'll help you upskill your IT support teams, map objectives and training to employee personas, launch virtual and on-demand training, and employ change management components. 

View services

Selecting the right workforce AI tools for your organization

We advise clients to think of Generative AI as an employee with a defined "job description" and a specific set of required capabilities. By establishing this job description, organizations can determine whether an off-the-shelf AI solution will suffice for their needs, whether to customize, or if there is a necessity to develop a fully custom solution. 

Diagram that shows AI as an intern (example: ChatGPT), AI as a contractor (example: Microsoft Copilot) and AI as a full-time employee (example: WWT's RFP Assistant).
Learn more about GenAI as an employee in our Digital Workspace Priorities report

Workforce productivity technologies

We partner with leading workforce AI innovators to provide cutting-edge solutions that empower employees to work smarter and more collaboratively.

Microsoft 365 Copilot

Microsoft 365 Copilot uses the combined power of large language models (LLMs) and your business data within Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet.
Product

Glean

Glean aims to harness the power of artificial intelligence to help organizations unlock actionable insights from their data, driving smarter decision-making and empowering teams to be more efficient.
Partner

Windsurf

Windsurf is an enterprise-grade AI coding platform that helps organizations boost developer productivity, reduce tech debt, and accelerate innovation. By embedding powerful agentic tools directly into the dev workflow, Windsurf enables teams to ship faster and stay ahead of the competition.
Partner

Google Generative AI

Explore WWT offerings for Gen AI on Google Cloud: a foundation for AI Success
Product

Workforce AI topics

Dig deeper into workforce AI by exploring these related focus areas and capabilities.

AI Assistants

RFP Assistant

AI Proving Ground

Welcome to the AI Proving Ground — the industry's first and only multi-OEM AI testing environment housed within the ATC. Compare, test and train AI solutions with a growing list of composable labs featuring the latest reference architectures, hardware and software from the leading AI innovators.

Applied AI

Applied AI is about using artificial intelligence to achieve meaningful results. Examples include boosting efficiency and enabling smarter decisions, to creating next-generation customer experiences.

Digital Experience Monitoring

Shift from being reactive to proactive with solutions that combine real-time analytics, employee sentiment data and automated remediation for improved EX.

Employee Experience

Align IT and line-of-business leaders to create an actionable strategy for improving the digital workspace and empowering employees.

GenAI

GenAI is a popular form of narrow AI that learns the patterns and structures of datasets to generate new text, graphics, sounds, video and/or other media.

See what's trending in workforce AI

colorful waves and geometric shapes

Why WWT for Glean

World Wide Technology emerges as the premier partner for Glean, offering unmatched data strategy, integration expertise, rapid deployment and robust security. Working together, we transform enterprise knowledge into a competitive advantage.
Blog
•Sep 8, 2025

Inside the AI Coding Revolution: Tools, Tradeoffs and Transformation

As AI innovation intensifies, one domain is already feeling the impact: software development. In this episode, WWT experts Nate McKie and Andrew Athan explore how AI-powered coding assistants are improving developer productivity and reshaping enterprise engineering. From Copilot to agentic tools capable of autonomous code generation, they examine how organizations are navigating this transition, balancing speed with quality and redefining the role of human developers. Whether you're leading a dev team or charting your company's AI roadmap, this is a must-listen for understanding the real-world implications of AI in engineering.
Video
•60:21
May 27, 2025

Maximizing Secure Windsurf Adoption to Empower Coding Teams

WWT and Windsurf partnered with a global technology leader to capitalize on the power of AI coding assistants in software development by delivering the change management, training and processes required to ensure high quality, security and compliance.
Case Study

Google Agentspace Is Here: What Can This Mean For Your Organization?

Google Cloud's Agentspace, now generally available, revolutionizes enterprise productivity by unifying AI assistance, multimodal search and agentic workflows. Leveraging generative AI and advanced search technology, it transforms business operations across industries, enhancing efficiency and value. Partnering with experts like WWT means successful deployment and maximizes Agentspace's transformative potential.
Blog
•Aug 1, 2025

Connect with our workforce AI experts

Joe BergerVice President, Digital Experience
Craig McQueenVP, AI Solutions
Kait MillerBusiness Development Manager, Workforce AI
Brandon EcheleDirector - Collaboration & Workforce AI
David ChangManaging Director, Digital Solutions
Liz StuartDigital Alliances Director
Mike DavisTechnical Solutions Architect, Global Solutions and Architecture
Nathan HullWorkforce AI Solutions Architect
Erik VesneskiChief Digital and AI Advisor
Manju PalakkatDirector of Digital & AI Products
Salena MalikDirector Digital Products - Purpose-Built Solutions
Nate McKieSenior Executive AI Advisor

Workforce AI

Workforce AI enhances employee workflows and increases productivity by automating tasks, providing insights and analysis, creating and recommending content, and improving communication and collaboration with colleagues.

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