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July 25, 2024

AI Assistant in the Webex Contact Center

Running a successful contact center means focusing on experience…for your customers and your agents. It means knowing that even in difficult situations, a solution is moments away.

Webex AI Contact Center leverages Large Language Models & Real-time Media Models (LMM + RMM), which means it's training to understand tone, context, and sentiment. So it can automatically select the right agent for a frustrated customer and even look after your agent's well-being with Thrive Reset integrated. With Cisco AI Assistant built-in, every agent gets summaries, analysis, and answers at their fingertips, even suggested responses to fit the situation. When your contact center has an AI Assistant that works for you, and is designed to create better experiences—everyone wins. 

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