?

Comparing Cisco Webex, Microsoft Teams and Zoom Video Platforms

11:00
340
Plays

WWT experts Tim Cappel and Brandon Echele compare Cisco Webex, Microsoft Teams and Zoom for video meetings and talk about the standard features and differentiating features these meeting platforms use to accommodate organizations' business needs.

Explore the ways WWT can help you decide upon and implement a meeting solution that works for your organization. From consulting, to design, software integrations and end-user training, we can help you get the most of video meeting technology. Explore WWT's Next-Gen Meetings solutions.

 

Please read the transcript below: 

 

Brian Feldt: 

Hi there. Brian Feldt with Worldwide Technology here, and today I'm pleased to be joined by Tim Cappel, technical solutions architect in our collaboration practice here at Worldwide Technology, and Brandon Echele who leads the practice of collaboration.

Brandon, before we get started going deep dive into some of these platforms, comparing Zoom, WebEx, and Microsoft Teams for video meetings, let's start with some of the basics. When it comes to video meetings, what do you consider table stakes these days? What are the essential functions and features that most users are expecting, regardless of which platform they're using?

Brandon Echele:            

Sure. So ease of use has to be the first one. But if you dive into that, the table stakes are some of the real basic options, like screen sharing, chat, recording is a requirement today. One of the things that's come up recently that maybe wasn't seen in the past was transcription. So that is there, live and for your recorded meetings as well. And then capacity. It needs to be able to support, I would say, probably at least 50 users. And then outside the enterprise, inside the enterprise, you're going to need to be in the hundreds probably. So those are the keys.

Brian Feldt:                  

 So those are some of the keys in terms of standard features that everybody's looking for. But how do these platforms, again, Zoom, WebEx, and Microsoft Teams, how are they comparable? How are they different in certain ways, Brandon?

Brandon Echele:           

 Well, to compare them, the three platforms are both market share leaders. They're the top three. They all have generally the same types of feature sets. Where they really diverge is their integrations and the interoperability features that they have.

Brian Feldt:                  

 And at the risk of not being super familiar, Tim, maybe walk us through in a little bit more detail exactly what that interoperability and integration means.

Tim Cappel:                  

Yeah certainly. When we talk about inter-op, really what we're talking about is a few key things, in my opinion. One is how you can communicate with other companies. Certainly I would imagine that most of our customers are not just having meetings with their internal teams, so it's really important you can not only communicate effectively but easily with other customers.

  Then I think the second biggest point is around the interim experience. What is it like for video devices talking to these different platforms? When you walk into a conference room, you might see a very different system than in another organization. How effectively can you utilize those systems to join all three of those different platforms? Is it easy? Is it hard? Is it a problem? Then when we talk about integrations, I think we're talking mostly about calendaring and identity management. Can they tie into your existing systems and can they do it easily? Do have native integrations into calendaring? I would say the three biggest ones we see out in the world today are Exchange, the G Suite, and still IBM, certainly. Can you easily set those up with those systems and allow your users to effectively schedule meetings? I think that's really important.

Brian Feldt:                  

 So certainly there are real differences there in terms of interoperability and a lot of nuance in terms of software integrations. Besides those, what are customers interested in distinctions or distinguishing features of the three platforms?

Tim Cappel:                  

Yeah, I mentioned it a second ago. I really think what it comes down to is probably how effectively can this be used by mobile users? I think it's fairly easy these days for you to use it via desktop or laptop, but can you effectively do that when you're traveling or in the car in those ways. And then again, also with the in room features. Do they have native systems that allow you to have really rich collaboration experiences from your conference rooms? I think those are really two key areas.

Brandon Echele:          

  I think some of the other key areas that are good to focus on are audio. Audio is different for all the carriers in regards to how it's delivered. They all have the same relative feature sets from PSTN, VoIP, and dial back. How they're licensed, how they're consumed and what that quality is are very different.

                                  

  The other piece that we like to focus on is security. Zoom has been in the news lately. They had some security issues that they needed to address. We're about 15, 20 days into their 90 day period to address those issues and they've done the majority of that work already. But there are certain things that we need to be cognizant of, and that is when you have some of these integrations, where is that data going? For instance, is transcription done in house or is it sent to a third party? Where is the network being housed? Those are the things that from a security standpoint ... The other one is transparency reports. Is there a transparency report provided by the organization?

Tim Cappel:                 

 Yeah. And I'll just follow up with that and say scalability and reach is also a huge thing. Certainly we've seen the growth over the past couple of months with everything going on. How well have these three platforms been able to scale? Microsoft and Cisco certainly have been in the game for a very long time. Microsoft is one of the largest data center providers in the world. Cisco has one of the strongest network backbones in the world. I think that that's really important to look at how global are you going to be as a company and how global are your conferencing providers going to be able to provide to you?

Brian Feldt:                

So, so far we've talked about features and things that have distinguished the platforms against one another, but you still have to deploy these solutions. So Tim, maybe walk us through a little bit about the challenges or pitfalls that some organizations are seeing when they're rolling out these platforms.

Tim Cappel:                  

Yeah. Capacity planning is a huge one. Is this for a few hundred people or is this for 50,000 people? And again, we talked about scalability. How well can that platform actually scale? I think that's something that our customers might not see initially. We're certainly seeing the effects of that with everything going on.

And then I think one thing that we always talk about at Worldwide is training adoption. That is probably the most important aspect of all of this. All three of these platforms really perform fairly well when it comes down to it out of the box. If you don't have the proper training in place, you are going to fail most likely, I would say. Especially when we're talking about thousands of people trying to use this.

  And then end points. How well ... We talked about it earlier. How well can different end points work with these platforms? Do you have to get locked into a certain type of endpoint? Or can I use any endpoint? That's really important too, especially when trying to protect an existing investment or trying to plan for the future. We talked a little bit about training, certainly using analytics. Do these systems have native analytics that I can use, that I can provide real rich data for my training staff or form my users to try to figure out where the problem areas are? Whether it's lack of usage or lack of knowledge, some of those ways,

Brian Feldt:                   

Brandon, this feels like a little bit of an easy question, but brass tax, which one should organizations go with? Should it be Zoom, Microsoft Teams, Webex? Do we have a standard that we typically sway towards?

Brandon Echele:           

 I wish we could just say one over the other. We really can't. They all have their pros and their cons. They all have integrations that some people are going to find a must, and others that they just don't care. They're not tools that they utilize. So with that being said, what we like to do is sit down with a customer and review, regardless of the applicant of the platform we like to review what the requirements are. What features and functionalities are required for that company's, or the organizations users? Also, what is the experience, not only the features, but the experience that the customer wants those end users to have? Because if we can come up with an agreement on that experience, we can work our way into which application or which platform is best for that user.

Brian Feldt:                   

So certainly a lot to consider when going with any of these meetings solutions. Brandon, what types of resources might we have available on our own wwt.com platform that helps walk them through this journey?

Brandon Echele:          

 So the WWT platform has a treasure trove of information and content around all the technologies that we represent. The one that I would focus on specifically is the next gen meetings section. And in here we focus on not only the web conferencing platforms, but also the video endpoint integrations. Also labs and some of the trainings. And one of the things that I'd like to focus on is the training section of our portal.

                                   

 We have content here. This is pre developed content for both Zoom, Cisco, Microsoft Teams, and the G Suite. These are trainings that anyone can log in and review, and then we can actually come out and provide this content either directly on site, through webinars. We can create custom content and provide recorded web sessions as well. So this is a great tool for all of our customers to be able to utilize.

Brian Feldt:                   

Excellent. Well, Brandon and Tim, those were the only questions that I had for you guys today. Appreciate you taking some time out of your busy schedules, and thanks to our viewers who have taken an interest in the topic. Another quick reminder is Brandon had just showed all of the resources and assets that we talked about today are available on the wwt.com platform. And if you need any more help with anything, you can always get in contact with us on wwt.com as well. Brandon, Tim, thanks again. We hope to talk to you soon.

Brandon Echele:  

Thank you.

Tim Cappel:                  

Thanks.

Comments