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7:44
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February 25, 2026
Incident Knowledge Assistant Demo
AI‑optimized IT operations for proactive, automated incident resolution.
This Incident Knowledge Assistant provides fast, targeted guidance for IT Operations specialists. It uses representative data from an IT Service Management Platform to identify the most relevant information from Incident, Change, and Problem Management, as well as the Knowledge Base. This helps IT teams quickly triage and resolve trouble tickets, improving efficiency and reducing downtime. Designed to reduce MTTR by 30–50% and improve first-contact resolution.
Hardware and software:
- NVIDIA Cumulus 100GB Switches
- HPE GreenLake for Files Array
- 2 x HPE DL380A w/L40 GPU's
- HPE Aruba Switching
- 3 x HPE DL325 Gen 11
- HPE AI Essentials
- HPE Ezmeral
- NVIDIA AI Enterprise
- NVIDIA NeMo Agent Toolkit
- OpenAI OSS 20B NIM
- PG Vector
- nv-embedqa-e5-v5 for embedding
- llama-3.2-nv-rerankqa-1b-v2 for reranking
Next Steps
Explore the Incident Knowledge Assistant Lab for hands-on interaction with real-world scenarios. Learn how AI can accelerate workflows, reduce complexity, and deliver measurable business value.