Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy

Name: Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy
Uploaded: 2026-03-24T17:19:58.411Z
Duration: 51 s
Description: At IHG Hotels & Resorts, AI is being applied with a clear principle: make the employee more effective so the customer experience feels more human. That approach, according to IHG CTO Jolie Fleming, who joined us in our latest episode of the AI Proving Ground Podcast, offers a useful model for any leader trying to scale AI adoption without losing trust, control or business focus.

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Jolie Fleming

IHG Hotels & Resorts

Chief Produce & Technology Officer

Jolie Fleming was appointed Chief Product & Technology Officer in April 2024. In this role, Jolie is responsible for driving the development of all...

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Invisible AI: What AI Leaders Can Learn from IHG Hotels & Resorts' AI Strategy

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